Retail Operations Lead

Omnisekai; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail operations company in Singapore seeks a candidate to manage retail activities and ensure high service standards. Responsibilities include overseeing project timelines, supervising on-site operations, and managing customer feedback. Candidates should have at least a diploma in Event Management and 2 years of experience in retail operations. Strong communication, time management, and proficiency in Microsoft Office are essential. Interest in anime and manga is a plus.

Qualifications

• Minimum 2 years of retail operations experience managing outlets.
• Understanding of hybrid event flow.
• Entry-level financial analysis and business acumen.

Responsibilities

• Communicate with internal teams and vendors to maintain project timelines.
• Carry out manpower scheduling and training part-timers.
• Supervise retail activities for smooth operations.
• Manage customer feedback and complaints.

Skills

Team player

Excellent time management

Great communicator

Proficiency in Microsoft Office

Ability to handle pressure

Education

Diploma in Event Management or equivalent

Job description

Job Responsibilities:

• Communicate closely with internal teams, appointed vendors and partners to ensure adherence of project timelines
• Carry out and optimise manpower scheduling, training of part timers to ensure high service standard at retail outlets
• Supervising on-site retail activities to ensure everything runs smoothly
• Address and manage customer feedback and complaints
• Improve profitability, productivity and efficiency across the company's retail operations
• Assess and evaluate the results of the monthly sales and profitability
• Assist in fixtures & monthly inventory stock-taking and other inventory preparation in the warehouse
• Assist in set up of new retail outlets and ecommerce platforms
• Perform assigned administrative tasks

Requirements:

• Possess at least a Diploma in Event Management or equivalent
• At least 2 years of retail operations experience in managing retail outlets and eventsfrom end to end and possess good understanding on flow of hybrid events
• Team player who has an eye for detail
• Excellent time management abilities
• Great communicator
• Proficiency in Microsoft Office
• Entry level of financial analysis, business and financial acumen.
• Ability to handle pressure, multi-task and work within tight schedules and deadlines
• Able to work during weekends and public holiday
• Interest and knowledge of anime and mange – a plus to have