Retail Operations Executive

Sia Huat Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A retail company in Singapore is looking for a Sales Associate to provide top-notch customer service and support store operations. Responsibilities include assisting customers with inquiries, managing sales initiatives, maintaining inventory, and participating in training programs. Applicants should have at least 2 years of retail experience and a strong customer-focused mindset. This position requires teamwork and a willingness to work on weekends.

Qualifications

• Minimum 2 years of relevant retail sales experience.
• Strong interest in retail management.
• Pro-active customer-focused attitude.

Responsibilities

• Deliver exceptional customer service.
• Support daily sales initiatives.
• Assist with store operations and cleanliness.
• Manage inventory levels and stock replenishment.
• Participate in training and development programs.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Team collaboration

Education

GCE ‘O’ level/NITEC

Job description

Key Responsibilities

• Customer Service
  • Deliver exceptional service by assisting customers with product inquiries, purchases, and issue resolution.
  • Ensure customer satisfaction through prompt, friendly, and knowledgeable support.
  • Learn to handle escalated customer complaints in a professional and solution‑oriented manner.
• Sales & Store Performance
  • Support daily sales initiatives and contribute to achieving store targets.
  • Monitor and analyze sales data to identify trends and performance gaps.
  • Assist in implementing strategies to increase sales, including upselling and cross‑selling.
• Store Operations
  • Assist with daily store opening and closing procedures.
  • Maintain store cleanliness, organization, and compliance with brand standards.
  • Follow company procedures related to safety, security, and operational policies.
  • Support scheduling and shift planning under manager supervision.
• Assist in executing promotional campaigns and visual merchandising plans.
• Set up promotional displays, signage, and marketing materials.
• Monitor promotional effectiveness and provide feedback to store leadership.

Inventory Management

• Monitor stock levels and assist with timely replenishment of shelves.
• Support the receiving, checking, and organizing of inventory deliveries.
• Participate in stocktaking and inventory audits.
• Identify and report slow‑moving or damaged items.

Training & Development

• Participate actively in training modules covering retail operations, sales techniques, and inventory control.
• Shadow experienced team members and store leadership to learn best practices.
• Complete performance evaluations and provide progress reports as required.

Requirements

• Minimum GCE ‘O’ level /NITEC at least 2 years of relevant retail sales experience
• Strong interest in developing a career in retail management.
• Excellent interpersonal and communication skills.
• Customer‑focused mindset with a proactive attitude.
• Willingness to work on Saturdays.
• Ability to work in a fast‑paced, team‑oriented environment.