Retail Operations Associate

Carousell Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading marketplace platform in Singapore is hiring for a position involving retail excellence, device processing, and inventory support. Responsibilities include maximizing sales, maintaining product expertise, and overseeing junior staff during shifts that span 6 days a week. Ideal candidates possess strong sales skills and an aptitude for working with electronics. The job requires flexibility with hours, including weekend and holiday shifts.

Qualifications

• Proficiency in sales techniques and customer service.
• Ability to supervise and train staff effectively.
• Experience with electronic devices for testing is a plus.

Responsibilities

• Maximize sales through effective customer engagement.
• Maintain product expertise and handle inquiries.
• Supervise junior staff and ensure service quality.
• Perform testing and quality control on devices.
• Manage inventory and ensure proper stock handling.

Job description

A. Retail & Sales Excellence (Front-of-House Shifts)

• Maximize Sales: Proactively help customers find products, handle sales transactions, actively upsell and cross-sell products, and use the cash register accurately.
• Product Expertise: Maintain a deep understanding of our product range and trade-in process to provide expert advice and effectively handle customer inquiries and complaints, both online and in-store.
• Service & Leadership: Supervise and train junior staff, including interns and part-timers, ensuring a high standard of customer service is maintained across the sales floor.

B. Device Processing & Quality Control (Warehouse/Back-of-House Shifts)

• Device Testing & Grading: Perform comprehensive testing and diagnostics on incoming electronic devices (smartphones, gadgets, etc.) to accurately assess their functional and cosmetic condition.
• Processing & Preparation: Handle the processing of devices, which includes secure data wiping, quality checking, applying correct labels/SKUs, and preparing items for inventory.
• Listing Management: Take clear, high-quality photos of tested items and upload them swiftly to the inventory and sales system with accurate descriptions.

C. Inventory Support (Operations Shifts)

• Stock Management: Receive, organize, and maintain orderly stock within the warehouse, ensuring all items are correctly labeled and securely packed for online orders.

This role will need you to work 6 days per week.

This is the job details:

Store Location: China Town

Retail Store Shifts (All days including Public Holidays):

10:30 AM – 8:00 PM

12:00 PM – 10:00 PM

Warehouse Shifts (Every day excluding Public Holidays):

10:00 AM – 7:00 PM