Retail Manager

Singtel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecom company in Singapore is seeking a Retail Manager to oversee operational processes and achieve sales targets. The role involves ensuring compliance with retail standards, enhancing customer service, and managing inventory effectively. Candidates should have at least 5 years of retail operations experience and demonstrate strong interpersonal and communication skills. The company offers a flexible work environment and a comprehensive benefits package.

Benefits

Flexible work arrangements

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 5 years of experience in Retail operations is required.
• NITEC or higher education level is necessary.
• Proficiency in MS Office applications.

Responsibilities

• Ensure compliance with Retail Shop Standard Operating Procedures.
• Maintain store housekeeping standards for cleanliness and appearance.
• Work with Business Manager to uphold customer service standards.
• Work with Business Manager to maintain customer service standards
• Guide staff on issues affecting customer service
• Assist Store Manager to achieve Monthly Shop CE Score
• Maintain sufficient stock levels
• Ensure effective stock management
• Execute improvement actions based on audit reports

Skills

NITEC and above

5 years of relevant experience in Retail operations

MS office applications

Good interpersonal skills

Good communication skills in both written and verbal communication

Good team player with leadership quality

Job description

Retail Manager

Date: 2 Jan 2026

Location: Singapore, Singapore

Company: Singtel Group

Be a Part of Something BIG!

We are looking for RetailManager in planning operational processes for upcoming promotion and launches to achieve FY sales targets. The Manager will take the feedback on competitor's promotion and launch response.

Make an Impact by

Retail Operations

• Ensure compliance to Retail Shop Standard Operating Procedures (SOPs)
• Ensure smooth day-to-day operations
• Maintain the store housekeeping standards to enhance the appearance and cleanliness standard

Customer Experience

• Work with Business Manager to ensure customer service standards are maintained
• Guide staff on case studies/ issues that affect customer service and to solicit feedback and ideas for improvement.
• Assist Store Manager achieve highest possible Monthly Shop CE Score

Inventory Management

• RetailManager to maintain sufficient stock levels in the shop at all times.
• Ensure effective stock management (minimize stock obsolescence, zero stock discrepancies etc.)

Audit

• RetailManager to execute improvement actions based on Quarterly Audit / Internal Audit reports

Skills for Success

• NITEC and above
• 5 years of relevant experience in Retail operations
• MS office applications
• Good interpersonal skills
• Good communication skills in both written and verbal communication
• Good team player with leadership quality

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!