Retail Concierge & Customer Service Specialist

City Developments Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading real estate company in Singapore is seeking a Customer Service Officer to manage the concierge operations and deliver exceptional service across various customer touchpoints. Candidates should have 1-2 years of relevant experience, ideally from retail or hospitality. Strong communication and multi-tasking skills are essential, along with a positive attitude. The role requires working on weekends and public holidays, and first aid training is preferred.

Qualifications

• 1-2 years of experience in customer service, preferably in retail, hospitality, or airline.
• Willingness to work rotating shifts, including weekends and public holidays.
• First aid and AED training is an advantage.

Responsibilities

• Manage Concierge Desk operations and systems.
• Attend customer enquiries and deliver excellent service.
• Support mall marketing and general administrative duties.
• Engage shoppers in loyalty programme promotions.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Proficiency in MS Office, especially Excel

Positive attitude

Multi-tasking ability

Team player

Job description

A leading real estate company in Singapore is seeking a Customer Service Officer to manage the concierge operations and deliver exceptional service across various customer touchpoints. Candidates should have 1-2 years of relevant experience, ideally from retail or hospitality. Strong communication and multi-tasking skills are essential, along with a positive attitude. The role requires working on weekends and public holidays, and first aid training is preferred.