Restaurant Ops Leader — Guest Experience & Team Training

XPERT EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant management company in Singapore is seeking a professional to assist in managing daily operations. The role involves supervising front-of-house and back-of-house teams, ensuring compliance with safety regulations, and handling guest inquiries. Strong organizational skills and a focus on customer satisfaction are essential. The position offers an engaging environment with opportunities for career progression.

Responsibilities

• Assist in managing daily restaurant operations, including opening/closing procedures.
• Supervise FOH and BOH teams and provide on-the-job training.
• Ensure compliance with Singapore food safety and hygiene guidelines.
• Handle guest inquiries and complaints promptly for satisfaction.
• Assist in inventory management and controlling food & beverage costs.
• Monitor staff performance and support team motivation.
• Ensure compliance with Singapore employment laws and manage attendance.
• Organize promotional activities and ensure smooth execution of events.
• Oversee payment processing and daily sales reconciliation.

Job description

A leading restaurant management company in Singapore is seeking a professional to assist in managing daily operations. The role involves supervising front-of-house and back-of-house teams, ensuring compliance with safety regulations, and handling guest inquiries. Strong organizational skills and a focus on customer satisfaction are essential. The position offers an engaging environment with opportunities for career progression.