Restaurant Manager, Food & Beverage

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An eco-friendly wildlife organization in Singapore seeks an experienced Restaurant Manager to oversee daily operations, ensuring high-quality service and compliance with hygiene standards. The ideal candidate will have at least 7 years of relevant experience, strong leadership skills, and proficiency in food service management. Responsibilities include staff supervision, customer service, and maintaining operational records. A diploma and a Food Safety Course Level 1 Certificate are required for this role, making it essential for candidates to be proactive and resourceful.

Qualifications

• Minimum of 7 years relevant restaurant experience required.
• Ability to manage food service operations and ensure hygiene standards.
• Strong leadership traits and ability to work independently.

Responsibilities

• Manage daily operations ensuring compliance to standards.
• Supervise staff for guest satisfaction regarding food quality.
• Interview and hire employees, evaluate performance.

Skills

Leadership

Food service operations management

Planning and organizational skills

Customer service

Education

Diploma in relevant field

Tools

Microsoft Office

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Manage, oversee daily table-service restaurant operation and ensure compliance to operations standards and procedures.
• Responsible for the scheduling of work and the appropriate allocation of duties to staff.
• Supervise and direct staff to guarantee guest satisfaction in regards to food quality, cleanliness and service.
• Observes quality of food served and ensure that they are of a high standards.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Manage and maintain operational records which include inventory, sales and cash reports.
• Ensure consistent high quality of customer service.
• Attend to customers’ needs and respond to complaints promptly, understanding service recovery and applying when needed.
• Interviews and hires employees, evaluates employees' performance, and resolves minor employee grievances.
• Ensure that the monthly reports are followed up.
• Ensure smooth day to day operations.

Job Requirements

• Diploma holder with minimum 7 years of relevant restaurant experience
• Ability to control and manage food service operations
• Considerable knowledge of SFA hygiene and safety requirements for the operating of a restaurant.
• Strong leadership, highly independent, result-oriented and resourceful, with strong planning and organizational skills
• Computer Savvy and proficient in Microsoft Office.
• Able to work on rotating shifts (morning, afternoon and evening) including weekends and public holidays
• Candidate must possess a Food Safety Course (FSC) Level 1 Certificate, having a Level 3 would be an added advantage.