Restaurant Manager

VASANTA BHAVAN VEG RESTAURANT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking a skilled Restaurant Manager to oversee daily operations and ensure high levels of customer satisfaction. Responsibilities include coordinating Front of House and Back of House operations, managing staff, and maintaining quality standards. The ideal candidate possesses extensive food and beverage knowledge, strong leadership skills, and proven experience in the restaurant industry. This position offers the opportunity to play a key role in enhancing the restaurant's reputation and financial performance.

Qualifications

• Proven work experience as a Restaurant Manager or Restaurant General Manager.
• Extensive food and beverage knowledge to inform customers and staff.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service to maximize customer satisfaction.
• Manage staff performance and provide feedback.

Skills

Customer service experience

Leadership skills

Financial management

Food and beverage knowledge

Ability to remember ingredients

Financial management skills

Tools

Restaurant management software

Job description

Roles & Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills