RESTAURANT MANAGER

SBM SULTAN TRADING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A restaurant management company in Singapore seeks an experienced Restaurant Manager. The role involves coordinating daily operations, delivering excellent customer service, managing staff, and ensuring compliance with regulations. Candidates must have proven management skills, extensive food and beverage knowledge, and financial management capabilities. This position offers a dynamic environment focused on maximizing customer satisfaction and operational efficiency.

Qualifications

• Proven experience as a Restaurant Manager or General Manager.
• Customer service experience is required.
• Strong knowledge of food and beverages.
• Experience with management software is preferred.
• Excellent leadership and motivational skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior customer service.
• Respond to customer complaints efficiently.
• Review product quality and research vendors.
• Supervise shifts and appraise staff performance.
• Estimate future needs for goods and utensils.
• Ensure compliance with sanitation regulations.
• Manage the restaurant's public image.
• Control costs and reduce waste.
• Create detailed revenue reports.
• Promote the brand within the community.
• Train new and current employees on service practices.
• Implement operational policies.

Skills

Customer service management

Food and beverage knowledge

Leadership skills

Financial management

Familiarity with restaurant management software

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills