RESTAURANT MANAGER

Kabe No Ana; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local restaurant in Singapore seeks a Restaurant Manager to oversee operations, ensure customer satisfaction, and manage a team. The ideal candidate will have a degree in Hospitality or relevant certifications and excellent leadership skills. Responsibilities include managing daily operations, ensuring compliance with regulations, and handling customer feedback effectively. This role is critical to maintaining a profitable and efficient restaurant environment.

Qualifications

• Minimum educational qualification in Hospitality or WSQ Certification.
• Demonstrated passion for excellent customer service.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Oversee daily operations of the restaurant.
• Ensure compliance with licensing and hygiene regulations.
• Manage budget and stock levels.
• Handle customer complaints promptly.

Skills

Leadership

Customer service

Organizational skills

Communication skills

Education

Degree/Diploma in Hospitality

WSQ Certificate in F&B Operations/Supervision/Management

Job description

Overview

The Restaurant Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees. He/she needs to be able to lead as well as work as part of a team. The job reports to the Vice-president, Area and is accountable for average sales of S$250k per month depending on the size of the restaurant.

Responsibilities

• Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc
• Proactively communicate to employees on KPIs on sales, service and food quality so that together each achieve more (TEAM)
• Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts
• Communicate with Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times
• Maintain safety requirements at the restaurant
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• Managing budgets
• Manage stock levels of food and other related utensils and cutleries
• Handle customers’ compliments and complaints promptly
• Deliver and present manpower and sales reports
• Suggest and recommend improvements to the running of the restaurant
• Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately
• Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible
• Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well
• Assist in recruitment needs
• Responsible for induction training and on the job training of new employees and also newly promoted staff
• Appraise employees to reward and punish fairly
• Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety
• Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

Job Requirements

• Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management
• Passion for excellent customer service
• Able to lead a team in a fast paced and demanding environment
• Possess good business acumen, results driven and highly organised
• Excellent interpersonal and communication skills
• Interested candidates, please forward your detailed resume as well reason for leaving (past and present employment, all last drawn salary please email to [e-mail])