Reservations Specialist — Revenue & Upsell Expert

M Hotel Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hotel in Singapore is seeking a Reservations Executive responsible for managing the reservations process and supporting the Reservations Manager in maximizing room sales revenue. The ideal candidate should have 1 to 2 years of hotel industry experience, focusing on customer service and upselling room facilities. Responsibilities include handling telephone enquiries, processing reservations, and ensuring a high standard of service to guests and corporate accounts.

Qualifications

• 1 to 2 years’ experience in the hotel industry is preferred.
• Experience in Front Office/Reservations is a plus.

Responsibilities

• Operate and manage the Reservations Sales function of the Hotel.
• Handle telephone enquiries and process reservations.
• Maximise hotel's occupancy and revenue.

Skills

Customer service

Telephone enquiry handling

Upselling

Job description

A leading hotel in Singapore is seeking a Reservations Executive responsible for managing the reservations process and supporting the Reservations Manager in maximizing room sales revenue. The ideal candidate should have 1 to 2 years of hotel industry experience, focusing on customer service and upselling room facilities. Responsibilities include handling telephone enquiries, processing reservations, and ensuring a high standard of service to guests and corporate accounts.