Senior Researcher, Service and Operations Management (IPAM)

RMA CONSULTANTS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A public sector consultancy in Singapore is seeking a researcher to design and conduct research that supports the public sector service. The role includes managing research projects, engaging stakeholders, and translating research insights into practical learning solutions. Ideal candidates will have strong analytical and communication skills, with 2 to 3 years of experience in customer insights or market research being advantageous. This opportunity allows for both independent and team collaboration.

Qualifications

• Strong analytical skills.
• Strong written and oral communication skills.
• Ability to engage and manage stakeholders at various levels.
• Ability to work independently and in a team.
• Interest in Service, Operations and Enforcement Management.
• 2 to 3 years of experience in customer insights/market research/consulting is a plus.

Responsibilities

• Design, plan and conduct research.
• Communicate research insights to support public sector practitioners.
• Propose research topics and designs.
• Conduct research on key emerging trends.
• Uncover citizens' insights using various research methods.
• Manage WOG quantitative research.
• Translate research insights into various learning products.
• Facilitate online and face-to-face communities.
• Design and implement learning interventions.

Skills

Analytical skills

Written communication

Oral communication

Stakeholder engagement

Teamwork

Job description

Job Scope

As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.

Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.

Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.

Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders (e.g. other agencies), and sharing of results with different agencies

Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.

Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.

Designing and implementing learning interventions for practitioners and leaders, such as:

• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
• Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.

Requirements

• Powersses strong analytical skills
• Perves strong written and oral communication skills to put across research in a way that engages our stakeholders
• Able to engage and manage stakeholders at various levels.
• Able to work both independently and in a team.
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

If you are keen to know more about this role, please email Mary at [e-mail] and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

EA Licence No: 93C4403

EA Regn No: R1326974