Repatriation & Customer Service Specialist

IMPACT BPO SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading business outsourcing company in Singapore is seeking a Customer Service Executive to manage incoming calls and inquiries while providing administrative support. The ideal candidate will require a diploma and a minimum of 2 years of customer service experience, along with solid IT knowledge. Responsibilities include handling complaints, case management, and collaborating closely with frontline staff. Flexibility for shifts, public holidays, and overtime is essential for success in this role.

Qualifications

• Minimum of 2 years of customer service experience.
• Possesses IT knowledge.
• Able to work in a fast-paced environment.
• Able to do shift work, and work on Public Holidays and Overtime.

Responsibilities

• Manage incoming calls and inquiries.
• Provide appropriate solutions to complaints.
• Support frontline staff on administrative duties.
• Handle case management and documentation.

Skills

Customer service experience

IT knowledge

Good listening and communication skills

Team player

Self-motivated

Education

Diploma

Job description

A leading business outsourcing company in Singapore is seeking a Customer Service Executive to manage incoming calls and inquiries while providing administrative support. The ideal candidate will require a diploma and a minimum of 2 years of customer service experience, along with solid IT knowledge. Responsibilities include handling complaints, case management, and collaborating closely with frontline staff. Flexibility for shifts, public holidays, and overtime is essential for success in this role.