Remote Product Support Advisor - Singapore | Non-Phone

Mashreq Bank; Singapore; Remote; SGD 40,000 - 60,000; Full time

Job summary

A prominent remote support organization is seeking a highly motivated Remote Product Support Advisor in Singapore. This fully remote role emphasizes providing exceptional support through digital channels. Ideal candidates will have strong problem-solving skills and enjoy working in a dynamic environment. Responsibilities include troubleshooting product issues and collaborating with teams for resolution, ensuring a top-tier customer experience.

Benefits

Competitive salary and performance incentives

Flexible remote work arrangement

Opportunities for professional development

Supportive work environment

Health and wellness benefits

Qualifications

• Previous experience in customer support or product support is highly preferred.
• Experience working in remote teams is a plus.
• Familiarity with email, chat, and ticketing systems is desirable.

Responsibilities

• Provide timely product support via digital channels.
• Troubleshoot and resolve product-related issues.
• Document support interactions and identify recurring issues.

Skills

Excellent written communication skills in English

Strong problem-solving and analytical abilities

Customer-focused mindset

Ability to work independently

Proficiency in digital communication platforms

Strong attention to detail

Tools

Zendesk

Freshdesk

Intercom

Slack

Job description

Job Summary

HR Service Jobs is seeking a highly motivated and detail-oriented Remote Product Support Advisor to join our growing team in Singapore. This role is fully remote and non-phone based, focusing on providing exceptional product support through digital channels such as email, chat, and internal support platforms. You will act as the first point of contact for customers experiencing product issues, ensuring timely resolution, and delivering an outstanding customer experience.

This position is ideal for individuals who enjoy problem-solving, have strong written communication skills, and thrive in a dynamic remote work environment.

Key Responsibilities

• Provide timely and professional product support to customers via chat, email, and internal ticketing systems.

• Troubleshoot and resolve product-related issues while maintaining a high level of customer satisfaction.

• Collaborate with cross-functional teams, including technical, operations, and product departments, to ensure efficient problem resolution.

• Document all support interactions accurately and maintain records of recurring issues for process improvement.

• Monitor customer inquiries to identify trends and suggest product improvements or updates.

• Stay up-to-date with product features, updates, and technical knowledge to provide informed assistance.

• Support internal stakeholders with product-related queries and process guidance.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong problem-solving and analytical abilities.

• Customer-focused mindset with a passion for delivering high-quality support.

• Ability to work independently in a remote setting while managing time effectively.

• Proficiency in digital communication platforms (e.g., Zendesk, Freshdesk, Intercom, Slack, or similar).

• Strong attention to detail and organizational skills.

Experience

• Previous experience in customer support, technical support, or product support is highly preferred.

• Experience working in remote or distributed teams is a plus.

• Familiarity with non-phone support channels (email, chat, ticketing systems) is desirable.

Working Hours

• Full-time, Monday to Friday.

• Flexible working hours may be offered depending on team requirements.

• Fully remote role; work from home or any suitable location within Singapore.

Knowledge, Skills, and Abilities

• Ability to handle multiple inquiries simultaneously while maintaining a high level of accuracy.

• Strong organizational skills to manage support tickets and follow-ups efficiently.

• Technical aptitude and quick learning ability for new tools and software.

• Adaptability to changing processes and customer needs in a fast-paced environment.

• Strong interpersonal skills and ability to collaborate with global teams.

Benefits

• Competitive salary and performance incentives.

• Flexible remote work arrangement.

• Opportunities for professional development and career growth.

• Supportive and collaborative work environment.

• Health and wellness benefits, depending on company policy.

Why Join HR Service Jobs?

• Work with a leading organization dedicated to customer success and employee growth.

• Engage in meaningful work that directly impacts customer satisfaction and product excellence.

• Experience a fully remote role with flexibility and autonomy.

• Join a collaborative team culture that values innovation, initiative, and career progression.

How to Apply

Interested candidates are invited to submit their application through our official careers page or by sending a detailed CV and cover letter to us. Please include Remote Product Support Advisor – Singapore in the subject line of your application.

Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an online assessment and interview.