Remote Desktop Support Specialist

ITCAN PTE. LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading IT service provider in Singapore is looking for a Desktop Service Support specialist to provide level 2 technical support. The role involves troubleshooting technical issues and providing remote support to enterprise users, primarily focusing on M365 Office and software installations. Candidates should have a minimum of 2 years of relevant experience in desktop support or IT service desk roles. Join a dynamic team that values knowledge sharing and technical excellence.

Qualifications

• Minimum of 2 years of relevant experience in Desktop Support or IT Remote Support.
• Experience in IT Service Desk roles is a plus.

Responsibilities

• Acts as level 2 support for technical issues.
• Resolves technical issues remotely within SLA.
• Provides support to large enterprise users via remote connection.
• Handles software installation and upgrade issues.
• Troubleshoots basic network connection issues.

Skills

Technical issue resolution

Knowledge of M365 Office

Remote support skills

Basic network troubleshooting

Collaboration and knowledge sharing

Job description

A leading IT service provider in Singapore is looking for a Desktop Service Support specialist to provide level 2 technical support. The role involves troubleshooting technical issues and providing remote support to enterprise users, primarily focusing on M365 Office and software installations. Candidates should have a minimum of 2 years of relevant experience in desktop support or IT service desk roles. Join a dynamic team that values knowledge sharing and technical excellence.