Relationship Solutions Analyst - Consumer Banking

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading bank in Asia is seeking an Associate/Analyst for the Customer Solutions team, focusing on consumer banking. The role involves handling customer inquiries regarding loans, advising on options, and managing expectations for loan packages. Applicants should hold a Diploma or Bachelor's Degree with at least 3 years of relevant customer service experience and strong problem-solving skills. A competitive salary and benefits are offered, along with a supportive work environment.

Benefits

Competitive salary

Benefits package

Dynamic environment

Qualifications

• At least 3 years of relevant experience in customer service.
• Knowledge of banking products and services.
• Ability to collaborate well with team members.

Responsibilities

• Assist customer enquiries related to loans through various channels.
• Review and advise on customers’ loan packages.
• Manage customer expectations on loan repricing.

Skills

Good communication skills

Strong customer service sense

Problem solving skills

Team player

Education

Diploma or Bachelor's Degree

Job description

A leading bank in Asia is seeking an Associate/Analyst for the Customer Solutions team, focusing on consumer banking. The role involves handling customer inquiries regarding loans, advising on options, and managing expectations for loan packages. Applicants should hold a Diploma or Bachelor's Degree with at least 3 years of relevant customer service experience and strong problem-solving skills. A competitive salary and benefits are offered, along with a supportive work environment.