Regional Vendor & Partner Performance Manager

Apple Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology company in Singapore is seeking a Partner Manager responsible for operational performance of outsourced vendor contact centers. The successful candidate will have a minimum of 7 years of experience in large-scale contact centers, including leadership in a people management role. Responsibilities include performance analysis, managing Vendor Managers, and enhancing customer experience. This role offers a challenging environment within a diverse and inclusive team dedicated to innovation.

Qualifications

• Minimum 7 years of work experience in a contact center environment.
• Minimum 2 years of direct people-management experience.
• Proven experience with offshore contact center operations.

Responsibilities

• Manage operational performance of outsourced vendor contact center partners.
• Develop and coach Vendor Managers on performance driving.
• Review and analyze performance metrics to ensure alignment with goals.

Skills

Leadership skills

Data analysis

Performance management

Relationship building

Job description

A leading technology company in Singapore is seeking a Partner Manager responsible for operational performance of outsourced vendor contact centers. The successful candidate will have a minimum of 7 years of experience in large-scale contact centers, including leadership in a people management role. Responsibilities include performance analysis, managing Vendor Managers, and enhancing customer experience. This role offers a challenging environment within a diverse and inclusive team dedicated to innovation.