Regional Security Operations Center (RSOC) Operator

SECURITY & RISK SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading security solutions provider in Singapore is seeking an RSOC Operator to ensure the safety and security of employees and facilities across the APAC region 24/7. The role involves monitoring regional security systems, responding to incidents, and maintaining documentation. Candidates should have at least 1 year of relevant experience, a good understanding of physical security systems, and be proficient in Microsoft Office tools. The position requires working on a 12-hour rotational shift basis, including weekends and public holidays.

Qualifications

• Minimum 1 year of experience in Regional Security Operations Center or a relevant command center environment.
• Willing to work 12-hour rotational shifts including weekends and public holidays.
• Possess a valid Senior Security Officer license from PLRD.

Responsibilities

• Monitor regional security systems including access control and CCTV.
• Respond to security incidents and maintain situational awareness.
• Support incident logging and documentation.

Skills

Experience in Regional Security Operations Center

Understanding of physical security systems

Proficient in Microsoft Office tools

Tools

CCure

Genetec

Job description

Position Overview

The RSOC Operator plays a key frontline role in ensuring the safety and security of employees and facilities across the APAC region 24/7. This position is responsible for real-time monitoring, coordination, and response to physical security events. Working on a 12-hour rotational shift (day and night), the RSOC Operator supports access control management, CCTV surveillance, alarm monitoring, and provides timely support to Area Security Managers and site teams.

Key Responsibilities

• Monitor regional security systems which includes access control management, CCTV and alarms.
• Respond promptly to security incidents, alarms, and emergencies, escalating as per standard operating procedures (SOPs).
• Maintain situational awareness of ongoing activities within the APAC region.
• Support incident logging, reporting, and documentation, ensuring accuracy and completeness.
• Handle inbound and outbound calls through the 24/7 RSOC emergency hotline.
• Conduct routine system health checks, testing of regional security systems, and report any faults or abnormalities.
• Ensure confidentiality, professionalism, and adherence to company policies at all times.

Requirements

• Minimum 1 year of experience in Regional Security Operations Center (RSOC), or relevant command center environment.
• Good understanding of physical security systems, including access control and CCTV platforms (e.g., CCure, Genetec).
• Proficient in Microsoft Office tools.
• Willing to work 12-hour rotational shifts (day/night, weekends, and public holidays).
• Possess a valid Senior Security Officer license (SSO) from PLRD.

Note

• Deployed for 15 working days (within the permitted working hours).
• You will be placed on standby for an additional 9 working days.