Regional Manager Technology Specialist, Dynamics 365

GRABTAXI HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Southeast Asian superapp is seeking an experienced CRM Developer to lead a team in building Microsoft Dynamics 365 solutions. This role involves improving workflows, integrating with third-party applications, and mentoring team members. Candidates should have at least 7 years of relevant experience and proficiency in software development with C#, .NET, and API Web Services. The position offers a comprehensive benefits package, promoting a balanced and inclusive work culture.

Benefits

Term Life Insurance

Medical Insurance

FlexWork arrangements

Parental leave

Birthday leave

Volunteering leave

Qualifications

• 7+ years of experience in software-related customer service/contact center operations with CRM.
• Understanding of CRM data structures and architecture.
• Experience in managing projects and third-party vendors.

Responsibilities

• Lead a team to develop solutions on Microsoft Dynamics 365 CRM platform.
• Improve workflows and validation rules within the CRM system.
• Support integrations with third-party applications and oversee system deployments.
• Mentor team members on CRM customisation.

Skills

C#

.NET

JavaScript

REST

JSON

API Web Services

Power BI

Agile methodologies

Waterfall methodologies

Tools

Microsoft Dynamics 365

Power Platform

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

• You will lead a team of smart and pragmatic functional experts to build product and services that are frameworks, libraries and primitives that allow Grab support to build their products and services more efficiently.
• You will develop and implement customised solutions on the Microsoft Dynamics 365 CRM platform, ensuring adherence to best practices.
• You will improve workflows, validation rules, and dashboards within the CRM system.
• You will support and coordinate integrations and testing with third‑party applications and oversee system deployments.
• You will collaborate with technical teams and stakeholders to solve integration issues and provide tailored technical solutions.
• You will mentor team members, providing technical guidance on CRM customisation and configuration.
• Work with your team on the following:
  • Future roadmaps for the team
  • Run sprints and plan out the work for the sprint
  • Design and enhance D365 components setting a high standard for availability, scalability, latency, and efficiency of Grab's range of products
  • Build and deploy performant Power app solutions
  • Write unit, functional and end‑to‑end tests
  • Write high‑quality and well documented code, and ensure documentation of our tools are up‑to‑date
  • Safely roll‑out large changes and updates that impact our customer support agents
  • Identify and resolve performance and scalability issues
  • Be part of on‑call for the services we own, and participate in post‑mortems for any incidents

Qualifications

• You have at least 7 years of experience in software related customer service/ contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations.
• You understand CRM data structures and architecture.
• You are proficient in developing with C#, .NET, JavaScript, REST, JSON, and API Web Services.
• You have experience using Power BI and low code tools like the Power Platform.
• Solid project management capabilities, including experience with Agile and waterfall methodologies.
• You focus on data‑driven decision‑making and have experience managing and achieving successful outcomes with third‑party vendors.

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.