Regional Business Development Manager (Freight Forwarding) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A logistics and supply chain firm in Singapore is looking for an experienced Account Manager to serve as the primary liaison between the company and its clients, overseeing key accounts and driving business growth across the South-East Asia and Oceania regions. The ideal candidate has over 10 years of account management experience, including at least 5 years in a regional role, and must have relevant industry expertise. This role emphasizes strategic partnership building, customer retention, and effective management of global accounts.

Qualifications

• 10+ years in account management, with at least 5 years in a regional account management role.
• Experience in the logistics or supply chain industry.

Responsibilities

• Build and maintain relationships with key customer contacts.
• Analyze clients' supply chain to identify service opportunities.
• Manage multiple global key accounts and exceed budget targets.
• Collaborate with account managers to develop tailored solutions.
• Oversee contracts and co-manage agreements with key clients.

Skills

Account management

Business development

Customer relationship management

Supply chain analysis

Job description

The position serves as the primary liaison between the company and its clients, fostering strong partnerships, enhancing customer retention, and driving business growth. This role requires a strategic approach to account management, business development, and customer relationship management across South-East Asia and Oceania.

Key Responsibilities

Business Development

• Build and maintain strong relationships with key customer contacts, including sourcing, operations/supply chain, and project stakeholders at the regional level.
• Analyze clients' supply chain requirements to identify potential opportunities for the company’s services (air, sea, third-party logistics, and others).
• Develop and execute strategies for business continuity and expansion in coordination with Regional/Country Sales & Marketing Heads and Executive Sponsors.

Account Management

• Engage with key decision-makers and influencers to strengthen regional partnerships.
• Manage multiple Global Key Accounts, ensuring alignment with business goals and objectives.
• Achieve and exceed budget targets, including net sales and volume growth.
• Lead in-country key account teams, enhancing collaboration and operational efficiency.
• Maintain accurate customer profiles, including trade lane air and sea target volumes.
• Ensure up-to-date CRM system records with key account activities and insights.
• Oversee and co-manage contracts, including Master Service Agreements (MSA), Statements of Work (SOW), and Non-Disclosure Agreements (NDA) with the Global Account Manager.
• Take ownership of key client engagements, including meetings, RFQs, business implementations, training sessions, and reporting.
• Collaborate with in-country Key Account Managers (KAMs) to develop tailored solutions that optimize cost, quality, and value-added services based on customer needs.
• Address major service issues, claims, KPI challenges, and accounts receivable (AR) concerns, working closely with in-country KAMs.
• Support profit and loss (P&L) improvements by providing relevant financial insights for account management teams.
• Drive innovative solutions through a consultative, partner-based approach with both internal teams and customers.

Qualifications & Experience

• Experience: 10+ years in account management, with at least 5 years in a regional account management role.
• Industry Expertise: Must have experience in the logistics or supply chain industry.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270