Regional Account Manager - Singapore-based

First Advantage; Singapore; Remote; SGD 85,000 - 115,000; Full time

Job summary

A leading global service provider located in Singapore is seeking a Regional Account Manager responsible for developing relationships and managing local, regional, and global accounts. The ideal candidate will have a degree in Business Administration, a minimum of 5 years of experience in account management, and exceptional consultative skills. This position offers a competitive compensation package and supports remote work options.

Benefits

Global and dynamic culture

Competitive compensation + incentive package

Remote work setup

Qualifications

• Minimum of 5 years working experience in account management.
• Preferably 2 years Account Executive experience.
• Experience in a matrix organization is highly valued.

Responsibilities

• Build and execute an Account Strategy for customer satisfaction and growth.
• Communicate business value to clients effectively.
• Identify upselling opportunities with other account managers.
• Become a trusted advisor for client screening needs.
• Maintain accurate revenue forecasts and document interactions in Siebel.

Skills

Consultative account management

Negotiating skills

Effective time management

Strong leadership skills

Presentation skills

Education

Degree in Business Administration

Tools

Siebel

Job description

Overview

The REGIONAL ACCOUNT MANAGER is responsible for the business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. Meet profit requirements by renewing and growing accounts. Ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level Agreements (SLA’s).

What’s in it for you?

• Global and dynamic culture
• Competitive compensation + incentive package
• Remote work setup

Responsibilities

• Build, maintain, and execute an Account Strategy covering customer satisfaction and business growth objectives for each account.
• Understand and communicate business value to the clients.
• Identify upselling opportunities working with other regional and global account managers.
• Become a trusted advisor to the customer with the goal of helping them meet their employee screening needs.
• Prioritize and escalate issues considering our value of “Outside In” while achieving SLA’s.
• Work in collaboration with internal colleagues (e.g., Customer Support, Operations, Finance, others) while retaining ultimate accountability for the health of the relationship.
• Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
• Document all customer interactions and activities in Siebel, as well as opportunities and risks.
• Develop second tier clients into key accounts.
• Participate in ongoing business reviews to maintain the highest standards of service performance and operational issues.
• Develop and work with clients to agree an account strategy to achieve win-win business objectives.
• Keep up to date on all the company’s major services and solutions.
• Monitor and be aware of competitors product and service strategies.
• Other responsibilities as may be required by the company from time to time.

Qualifications

Education

• Degree in Business Administration or equivalent work experience

Experience

• • Sufficient experience managing and growing local, regional and global accounts.
• • Experience driving a strategic account management process including revenue forecasting, customer support, operational issues.
• • Resolution and escalation.
• • Experience working in a matrix organization where influencing skills are of extremely high value.
• • Minimum of 5 years working experience.
• • Preferably 2 years Account Executive experience is an advantage.

Other Knowledge, Skills, Abilities or Certifications

• • Highly developed consultative account management skills.
• • Negotiating and deal closing skills.
• • Able to communicate concepts effectively to all levels including to senior executives.
• • Able to demonstrate effective time management and task prioritization under pressure.
• • Strong leadership skills, result-oriented and ability to drive for business growth.
• • Independent, self-initiated, results oriented.
• • Superior problem solving skills dealing internally and externally.
• • Excellent presentation and communication skills.
• • Driven by success.
• • Embraces a hands on approach and leads by example.
• • Willing to take ownership and responsibility for issues and conflict resolution.
• • Permanently residing in Singapore

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.