Receptionist

MULTIFLORA NOIBARA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A growing retail company in Singapore is looking for a receptionist who can handle customer inquiries and administrative tasks. The ideal candidate will be cheerful, customer-oriented, and able to work flexible hours. This role offers an attractive salary scheme along with various benefits including meal allowances and performance bonuses. Bilingual skills in English and Chinese are a must.

Benefits

Attractive salary scheme

Meal and transport allowance

Yearly performance bonus

Medical benefit scheme

Workers’ insurance

Career progression opportunities

Comfortable working environment

Qualifications

• Experience in retail or telemarketing is an added value.
• Ability to work retail hours on weekdays and weekends.
• Ability to communicate with English and Chinese-speaking customers.

Responsibilities

• Perform general receptionist and administrative duties.
• Ensure proper documentation and filing system.
• Attend to customer’s enquiries.
• Guide and train new staff members.

Skills

Customer-oriented

Excellent telephone etiquette

Basic PC skills

Outgoing characteristic

Bilingual (English and Chinese)

Job description

Job Duties

• Perform general receptionist and administrative duties
• Perform data entry using Customer Relationship Management (CRM)
• Ensure proper documentation and filing system
• Excellent telephone etiquette
• Book and conform appointments via phone calls, and/or SMS
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
• Attend to customer’s enquiries
• Manage customer’s appointment bookings
• To deliver all customer service with excellence
• Guiding and training new staff members to promote internal growth

Job Requirements

• Experience in retail or telemarketing experience will be an added value.
• Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)
• Cheerful & out-going characteristic
• Customer-oriented.
• Have basic PC skills
• Must be able to communicate with English- and Chinese-speaking customers

Staff Benefits

• Attractive salary scheme
• Meal and transport allowance provided
• Yearly performance bonus
• Medical benefit scheme
• Workers’ insurance
• Long service award
• Different types of leave benefits
• Career progression & development opportunities
• Comfortable and conducive working environment

工作职责

• 执行一般接待员和行政职责
• 使用客户关系管理(CRM) 软件执行数据输入
• 确保适当的文件和归档系统
• 优秀的电话礼仪
• 通过电话和/或短信预订和确认客户的约定
• 处理来电和回电，将电话转接到相应部门并在需要时记下消息
• 处理客户的查询
• 管理客户的预约
• 提供卓越的客户服务
• 指导和培训新员工，促进内部成长

工作要求

• 有零售或电话营销经验将是一个附加值
• 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午 9点45分至下午 6 点）
• 性格开朗外向
• 以客户为导向
• 具备基本的电脑技能
• 必须能够与说英语和华语的客户沟通

员工福利

• 底薪加高佣金
• 提供膳食和交通津贴
• 年度绩效奖金
• 医疗福利
• 工人保险
• 长期服务奖
• 不同类型的休假福利
• 职业发展和个人发展机会
• 舒适和优越的工作环境