Raffles Hotel Singapore - Raffles Service Agent / Executive (Reservations)

Beach Road Hotel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Raffles Service Agent. This role involves delivering exceptional service, managing room reservations accurately, and collaborating with various hotel departments. Ideal candidates should have relevant experience in the hospitality industry, possess strong interpersonal skills, and be flexible in their work schedule. Join the team for a rewarding career with numerous benefits.

Benefits

5-day work week

Duty meals provided

Discounted room rates at Accor Hotels

Flexible benefits package

Medical and wellness benefits

Comprehensive insurance coverage

Career development opportunities

Holistic learning opportunities

Qualifications

• Minimum 1 to 2 years of relevant experience in the hotel industry.
• Required to work on weekends, public holidays and rotating shifts.

Responsibilities

• Delivers friendly and professional service to guests.
• Ensures smooth operation of room reservation processes.
• Coordinates with other departments to meet guests' needs.

Skills

Strong interpersonal skills

Service-oriented

Ability to work effectively in a team

Multicultural awareness

Self-motivated

Flexible

Education

Tertiary education or equivalent

Tools

Spreadsheets

Word processing

Database management

Job description

The Raffles Service Agent / Executive delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports hotel's CSR and sustainability efforts.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Minimum tertiary education or equivalent.
• Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management.
• Minimum 1 to 2 years of relevant experience in the hotel industry.
• Required to work on weekends, public holidays and rotating shift.

Competencies

• Strong interpersonal skills with ability to communicate with all levels of colleagues.
• Service-oriented with an eye for details.
• Ability to work effectively and contribute to the team.
• Multicultural awareness and ability to work with people from diverse cultures.
• Self-motivated and energetic.
• Flexible.
• Displays initiative and creativity.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.