Quality Assurance & Operations Support Analyst

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing service company in Singapore is seeking a Quality Assurance & Operations Support Analyst to enhance service delivery within their contact center. The role involves assisting the QA Manager with documentation, ensuring operations run smoothly, and participating in ad-hoc projects. Ideal candidates should possess strong attention to detail, organizational, and communication skills, as well as proficiency in Microsoft Office. Prior experience in a contact center or QA environment is advantageous, making this a great opportunity for adaptable individuals.

Qualifications

• Good attention to detail and organization skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal.
• Prior experience in a contact center or QA environment is a plus.

Responsibilities

• Assist the QA Manager with QA-related tasks and documentation.
• Support call monitoring activities and maintain QA trackers.
• Provide administrative support for efficient day-to-day operations.
• Prepare reports and manage data entry tasks.
• Contribute to ad-hoc projects and tasks as assigned.

Skills

Attention to detail

Organizational skills

Multitasking

Microsoft Office Suite

Communication skills

Education

Diploma or Degree in a related field

Job description

We are seeking a Quality Assurance & Operations Support Analyst to join our contact center team. This role supports the QA Manager in ensuring high-quality service delivery and provides essential administrative assistance to keep operations running smoothly. The position also involves contributing to ad-hoc projects and tasks as needed, making it a dynamic opportunity for someone detail‑oriented and adaptable.

Job scopes

• Assist the QA Manager with QA‑related tasks, documentation, and reporting.
• Support call monitoring activities, maintain QA trackers, and follow up on action items.
• Provide administrative support to the contact center, ensuring efficient day‑to‑day operations.
• Prepare reports, manage data entry, and organize documents for internal use.
• Contribute to ad‑hoc projects and tasks as assigned, demonstrating flexibility and initiative.

Job requirements

• Diploma or Degree in any related field.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal.
• Prior experience in a contact centre or QA environment is a plus.

Thank you for your interest!

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Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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