Project Manager

G4S Secure Solutions (Singapore) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent security solutions company in Singapore is seeking an experienced security operations manager to oversee daily operations across multiple retail outlets and the corporate office. The ideal candidate will manage a team of over 50 security staff, implement security protocols, and ensure compliance with all regulations. Strong leadership skills, excellent communication abilities, and a diploma in security or equivalent experience are required for this role.

Qualifications

• 5+ years of experience in operational management or commercial security role.
• Ability to manage a team of 50+ staff across multiple locations.
• Strong verbal and written communication skills in English.

Responsibilities

• Manage daily security operations for various sites.
• Conduct regular audits and inspections of security operations.
• Develop and implement security processes and procedures.

Skills

Team management

Customer service orientation

Effective communication

Crisis management

Security operations knowledge

Education

Diploma in Security or equivalent

Job description

The ideal candidate will be responsible for planning, coordinating, managing projects and security support for the day‑to‑day security operations of the Retail outlets, Corporate Office as well as Security Operations Center. The incumbent shall also effectively monitor and present updates to the assigned stakeholders, Management or team members.

Role and Responsibilities:

• Serve as a key point of client contact to ensure delivery of high quality customer service for the assigned site. Evaluates service quality and initiates any necessary corrective action in a timely manner
• Provide direct management and security support for the day‑to‑day security operations of the Retail outlets, Corporate Office as well as Command Centre
• Oversee and manage the security operations of a large team of security staff and provide overall administrative responsibilities of the local outsourced security team. Is the close liaison to the company which provides the security unit.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures and act to ensure that all staff members understand and comply with the laws.
• Assists in maintaining Quality in all Security operations and assists in the project management for Security.
• Develop, plan, and manage all areas of security support which include physical and electronic security. Develop and deploy security processes and procedures, conduct assessments and audits to ensure all sites are operating within the company’s required guidelines
• Conducts regular, random and surprise checks/inspections of Security operations and self‑audits as directed.
• Assists in developing, implementation and management of the Security Loss Reporting Program to ensure appropriate and timely loss notification to the client.
• Conduct interviews and investigations on misconduct of the security team, re‑reporting back to Senior management. Developing action plans to close security gaps at all consumer electronics sites across the country
• Actively build your teams – hiring, training, and developing team members to ensure security operations are not compromised

Minimum Qualifications

• Diploma in Security or equivalent disciplined service qualification / experience
• At least 5 years hands‑on experience in an operational management role either civilian or disciplined services or commercial security experience
• Demonstrated ability to work unsupervised and manage a team of at least 50+ staff / guards at multiple customer locations.
• Ability to efficiently manage and control assets of the company.
• Ability to communicate effectively in English, both verbal and written
• Computer literate and be able to work under pressure and meet deadlines
• Knowledge of financial, commercial and legal related matters an advantage
• Be a customer service people oriented person
• Minimally holds a PRD SS rank and be kept abreast of PRD / PWM training course requirements.