Professional Affairs Executive

HOYA LENS (S) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading optical training provider in Singapore is seeking a dedicated Training Specialist. In this role, you will develop and conduct educational programs for eye care professionals, focusing on improving their engagement with Hoya Vision Care brands. Ideal candidates will have a Diploma or Bachelor in Optometry and at least two years of experience in retail optical settings. Communication skills, especially in Chinese, are essential for this position, as well as proficiency in Microsoft Office. Join us to enhance retail experiences and foster partnerships in the optical industry.

Qualifications

• 2 years of relevant experience in retail optical setting preferred.
• Keen interest in technical aspects of ophthalmic lenses.
• Good communication and able to speak before groups.
• Detailed and meticulous with high accuracy.

Responsibilities

• Develop and deliver training programs for eye care professionals.
• Monitor effectiveness of training through post-training communication.
• Conduct trainings in retail locations outside regular hours.
• Prepare reports on training and market intelligence.

Skills

Training module development

Communication skills

Problem solving

Interpersonal skills

Independent work

Chinese language proficiency

Education

Diploma or Bachelor in Optometry

Tools

Microsoft Office

Job description

The incumbent is responsible for development and delivery of quality educational programs and customized training initiatives, with goal to develop strategic partnerships with key eye care professionals to drive their preference for Hoya Vision Care brands to enhance patients’ retail experience with selling tools.

The following is a detailed, but not exhaustive, listing of the hands‑on tasks you will undertake in the role:

Professional and Commercial Development

• Responsible for development of training modules and delivering quality education trainings programs, as conduct lectures and workshops for eye care professionals (ECP) for Singapore market
• Training materials development and delivery implementation roll‑out plan in Practice includes
  • Conduct professional training on Hoya’s ophthalmic lenses and measuring equipment and tools
  • Communication skills training for Optometrists, Opticians and Front‑of‑House team
  • Post‑training communication to monitor effectiveness and sustainability
• Conducting and delivering of training on a periodic basis, to one‑to‑one, small group retailers or mass group of eye care professional pre/post normal retail hours
• Working closely with institutes and associations, taking lead in delivery of ALL education session and professional conference, and organizing of Continue Professional Education programs to keep Hoya Vision Care branding at top of ECP’s mind
• Monitors and reports on industry’s movement and activities, develop competitive analysis on how to overcome objectives
• Assist in troubleshooting request pre/post normal retails hours as and when required
• Coordinate and work together with Marketing Team to help promote Hoya Vision Care during Products
• Launch/ Special Events and development of training for mass market

Reporting

• Pre and Post‑training reports
• Market intelligence reports
• Monthly report on status of new media tools and implementation process

Others

• Represent the Company at trade exhibitions, events and demonstrations
• Maintain professional and technical knowledge by attending product workshops
• Contribute to team effort by accomplishing related results as needed
• Render support in the installation and user trainings of equipment and tools
• Any other duties and responsibilities as assigned by the Management

Qualifications

• Education: Diploma or Bachelor in Optometry
• Experience
  • Preferred 2 years of relevant working experience in retail optical setting
  • Familiar with the use of Microsoft Office products (eg: Work, Excel & Powerpoint)
  • Knowledge in IT will be an added advantage
• Behavioral attributes
  • Keen interest in the technical aspects of ophthalmic lenses and passionate about Optometry industry
  • Good communication and interpersonal skills with ability to handle stressful and difficult situation with tact and wisdom
  • Able to speak confidently before a group of audience
  • Strong problem solving ability
  • Detailed, meticulous output with high level of accuracy
  • Able to work independently and as part of a team
  • Proficiency in the Chinese language is required as the role involves communicating with Chinese speaking clients/customers