Production Support Engineer

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is looking for an Application Support Engineer in Singapore. The role focuses on providing day-to-day support for Java and web-based applications for Product and Market Risk systems. Key responsibilities include monitoring application health, performing incident investigation, and coordinating application release implementations. Candidates should have at least 2 years in application support and strong skills in Linux, SQL, and Java. This position requires collaborative work with various stakeholders to ensure stable application operations.

Qualifications

• Minimum 2 years of experience in an Application Support / Production Support environment.

Responsibilities

• Provide day-to-day production support for Java and web-based applications.
• Monitor application health and respond to production issues in accordance with SLAs.
• Perform incident investigation, root cause analysis, and impact analysis.
• Coordinate and support infrastructure maintenance activities.
• Manage and support application release implementations.
• Work closely with various teams to ensure seamless support.
• Participate in incident, problem, and change management processes.
• Continuously enhance support processes to improve service quality.
• Provide timely communication to stakeholders during incidents.

Skills

Production Support

Incident Management

Communication

Tools

Linux

Unix Shell Scripting

SQL (MariaDB)

Java

Job description

Job Description

We are seeking an Application Support Engineer to provide high-quality day-to-day production support for Java / web-based applications supporting Product and Market Risk systems. The role involves close collaboration with infrastructure, development, vendors, and business stakeholders to ensure stable and reliable application operations in a 24x7 production environment.

Key Responsibilities

• Provide day-to-day production support for Java and web-based applications
• Monitor application health and respond to production issues in accordance with Service Level Agreements (SLAs)
• Perform incident investigation, root cause analysis, and impact analysis in a structured manner
• Coordinate and support infrastructure maintenance activities
• Manage and support application release implementations, following best practices in release and change management
• Work closely with peer application teams, infrastructure, vendors, security, and change management teams to ensure seamless support
• Participate in incident, problem, and change management processes
• Continuously enhance and improve support processes to maintain and improve service quality
• Provide timely communication to stakeholders during incidents and service disruptions

Skills and Experience Required

• Minimum 2 years of experience in an Application Support / Production Support environment

Core Technical Skills

• Linux operating systems
• Unix Shell Scripting
• SQL (preferably MariaDB)
• Java programming

EA Number: 11C4879