Production Support Analyst

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is seeking a Production Support Analyst to provide 24x7 application and system support for critical business applications. This role involves incident management, system monitoring, and batch processing. Ideal candidates will have a Bachelor's degree in Computer Science or similar, along with at least 6 months of production support experience, particularly in UNIX/Linux or AS/400 environments. Strong communication skills and the ability to work under pressure are essential. Contract duration is 12 months with onsite shift-based support.

Qualifications

• Minimum 6 months of production/application support experience, preferably in banking or financial services.
• Hands-on experience supporting Open Systems (UNIX/Linux) and/or AS/400 environments.
• Strong understanding of batch processing and job scheduling.

Responsibilities

• Provide L1 production support for business-critical applications in accordance with SLA requirements.
• Investigate, log, track, and resolve production incidents and user queries in a timely manner.
• Perform daily Start-of-Day (SOD) and End-of-Day (EOD) checks to ensure successful system operations.

Skills

UNIX / Linux

Shell Scripting

SQL (Oracle / MS SQL)

AS/400

Batch Monitoring

Control-M

Splunk

Geneos

Incident Management

ITIL (Service Operations)

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Production Support Analyst (L1)

Employment Type - Contract (12 Months)

Location : Alexandra Building

Job Description

We are seeking a Production Support Analyst to provide day-to-day application and system support for critical business applications in a 24×7 production environment. The role involves incident management, system monitoring, batch processing, and coordination with internal technology teams to ensure high system availability and service quality.

Key Responsibilities

• Provide L1 production support for business-critical applications in accordance with SLA requirements
• Investigate, log, track, and resolve production incidents and user queries in a timely manner
• Perform daily Start-of-Day (SOD) and End-of-Day (EOD) checks to ensure successful system operations
• Monitor batch jobs and system health using enterprise monitoring tools
• Perform log analysis and basic root cause investigation for production issues
• Execute SQL and AS/400 queries to support issue analysis and resolution
• Write and maintain basic UNIX shell scripts to support operational tasks
• Coordinate with system engineers, infrastructure teams, and vendors during incidents, patches, and upgrades
• Support disaster recovery (DR) drills and operational readiness activities
• Ensure proper documentation of incidents, procedures, and operational runbooks
• Participate in shift-based onsite support, including weekends and public holidays when required

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 6 months of production / application support experience, preferably in banking or financial services
• Hands-on experience supporting Open Systems (UNIX/Linux) and/or AS/400 environments
• Strong understanding of batch processing and job scheduling
• Experience with system and application monitoring tools
• Ability to work in a fast-paced, high-pressure production environment
• Willingness to work in 24×7 shift-based support model
• Strong communication skills and ability to manage user interactions professionally

Technical Skills

• UNIX / Linux
• Shell Scripting
• SQL (Oracle / MS SQL)
• AS/400
• Batch Monitoring
• Control-M
• Splunk
• Geneos
• Incident Management
• ITIL (Service Operations)

Other Information

• Contract duration: 12 months
• Work arrangement: Onsite, shift-based support - (24×7)
• Suitable for candidates with strong operational support and monitoring experience
• Interested candidates are kindly requested to email their CV with their experience to [e-mail]