Product Support Engineer (SQL & API)

Monograph; Singapore; On-site; SGD 73,000 - 111,000; Full time

Job summary

A global financial services company in Singapore is seeking a Product Support Specialist to enhance user experiences. This full-time role requires 2+ years in product support, strong SQL skills, and expertise in troubleshooting technical issues. You'll collaborate with engineering and optimize support processes while managing cross-functional projects. The annual salary is between S$73,600 and S$110,400, with benefits including equity and health plans.

Benefits

Equity

Company bonuses

Health benefits

Wellness stipends

Qualifications

• 2+ years of experience in a customer-facing product support role.
• Proficient in SQL with capability to interpret datasets.
• Willingness to work occasional weekends and holidays.

Responsibilities

• Analyze and troubleshoot complex technical issues with direct user interaction.
• Develop product and platform expertise by collaborating with engineering teams.
• Lead continuous improvement initiatives focused on customer satisfaction and SLA compliance.

Skills

Proficiency in SQL for data analysis

Exceptional problem-solving skills

Experience in project management

Stakeholder management

Experience working with APIs

Job description

A global financial services company in Singapore is seeking a Product Support Specialist to enhance user experiences. This full-time role requires 2+ years in product support, strong SQL skills, and expertise in troubleshooting technical issues. You'll collaborate with engineering and optimize support processes while managing cross-functional projects. The annual salary is between S$73,600 and S$110,400, with benefits including equity and health plans.