Product Service Manager

Yokogawa; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading industrial automation company in Singapore seeks a candidate for a role focusing on customer-facing sales initiatives related to field instrumentation and analyzers. The ideal applicant will have at least 5 years of hands-on experience in solution delivery and 2 years in a relevant sales role. The role demands excellent data analytical skills and regional travel. The company promotes diverse and inclusive culture, aiming to support career growth and the energy transition.

Qualifications

• Minimum of 2 years of experience in a relevant sales role.
• 5 years of hands-on experience in solution delivery.
• Ability to travel regionally for client visits.

Responsibilities

• Manage customer-facing sales initiatives in the region.
• Ensure compliance with safety standards in all service activities.
• Lead KPI tracking to maximize performance.

Skills

Field instrumentation and analyzer process measurement sales

Consultative solution selling

Data analytical skills

CRM and ERP familiarity

Education

Degree in Process Engineering or a business degree

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to “co-innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Responsibilities

• Act as the regional focal point for LCO customer-facing sales initiatives, including but not limited to the upgrade, replacement and servicing of Field Instrumentation, Process Analyzers and other such devices
• Oversight of service methodologies such as RMS-710-01_P001_R01, which outlines standardized procedures for regional service operations
• Coordinate regional lifecycle services, including LCA renewals, contract transitions, and escalation pathways for service-related scopes
• Enforce safety standards and regulatory compliance across region in all service activities
• Responsible for regional financial achievement of Product Service business unit
• Lead regional KPI tracking and engineering utilization to analyze and maximize performance
• Assist in the deployment of regional training programs for Product and Cross platform (LSBC/DES) solution creation for value selling
• Ensure standardized training materials and supports consultative selling skill
• Manage field instruments and analyzers, including dashboards and digital tools for performance monitoring
• Assist local affiliates to oversee product lifecycle transitions, obsolescence communication, and replacement strategies
• Act as the escalation authority to expeditiously resolve client matters that cannot be resolved by the local team
• Interface with Local, Regional and Global teams in all CMUs and Delivery to ensure consistent and timely communication

Requirements

• Degree in a field of Process Engineering and Measurement or a business degree
• Minimum of 2 years of experience in a field instrument and analyzer process measurement sales role
• Minimum of 5 years of hands‑on field instrument and analyzer process measurement solution delivery (Desing, implementation and commissioning)
• Familiarity with all of Yokogawa Products will be a strong advantage
• Understanding or process control will be beneficial
• Experience in consultative solution selling will be beneficial
• Experience in digital transformation initiatives to improve technologies, productivity and reliability. Data analytical skills to identify trends to drive opportunities
• Exposure to CRM and ERP systems
• Ability to travel regionally for client visits and meetings as and when needed

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!