Product Owner & Engagement Lead

Zurich 56 Company Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading insurance provider is looking for a Product Owner, Engagement Lead in Singapore to spearhead advanced data analytics initiatives. Responsibilities include driving data science projects, collaborating with stakeholders, and generating actionable insights to enhance customer engagement and improve business processes. The ideal candidate should have strong AI program implementation experience, excellent communication skills, and a track record of effective stakeholder management. Join a diverse team focused on making a significant impact through analytics.

Qualifications

• Experience leading AI transformation programs to achieve measurable results.
• Ability to build trusted relationships across diverse stakeholders.
• Skill in converting complex analytical insights into actionable recommendations.

Responsibilities

• Lead discussions with stakeholders to define problems and solutions.
• Drive development of market-leading analytic techniques.
• Maintain collaborative relationships with partners for ongoing data improvements.
• Implement data science initiatives for customer engagement and product enhancement.
• Generate analytical insights for complex business challenges.
• Conduct diagnostics of customer needs and recommend improvements.
• Analyze data to provide authoritative recommendations for performance improvement.
• Lead sharing sessions to promote advanced data usage.

Skills

AI transformation program implementation

Stakeholder management

Translating analytical insights

Communication and presentation

Job description

Product Owner, Engagement Lead

130807

About Zurich

Looking for a career that will excite, challenge and inspire you? Zurich Insurance is a global leader in risk management and offers a unique environment to grow and make an impact across more than 170 countries.

Our Opportunity

As Product Owner, you will lead the development of distinctive analytical and risk insights that deliver improvements in business results and customer experience through the application of advanced data science techniques to complex datasets.

Your Role

• Lead discussion with business stakeholders to better define the problem and identify the most suitable solution.
• Drive the development of next‑generation, market‑leading analytic techniques to build the capabilities of the Data Science Center of Excellence for APAC.
• Establish, maintain, and grow strong, collaborative relationships with key internal and external partners; leverage relationships to drive ongoing improvements to the data and data architecture.
• Lead the implementation of data science initiatives to improve customer engagement, business processes, and product enhancements.
• Play an active role in generating distinctive analytical and risk insights for the most complex and/or strategic business challenges and opportunities, including synthesizing insights into compelling ideas and messages.
• Complete an in‑depth diagnostic of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
• Analyze and review complex data from multiple internal and external sources to make informed, authoritative technical/professional recommendations in order to improve business performance in the medium and long term.
• Lead monthly sharing to the APAC Data Community to help democratize advanced usage of data across the region, and mentor early adopters.

Your Skills and Experience

• Lead and implemented AI transformation program and delivered measurable benefits.
• Strong stakeholder management skills, with a demonstrated ability to build trusted relationships across diverse teams and seniority levels.
• Experience in translating complex analytical insights into clear, actionable business recommendations.
• Excellent communication and presentation skills, able to distill technical information for non‑technical audiences and drive consensus.

Zurich Insurance is an equal opportunity employer dedicated to attracting and retaining the best qualified individuals regardless of race, ethnicity, national origin, religion, gender, sexual orientation, age or disability.

We value a culture of inclusion, diversity, and flexible working arrangements to support our employees' personal and professional growth.