Product Operations Specialist - TikTok LIVE Safety Platform Responsibility

TikTok; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading social media platform is seeking a Product Operations Specialist for its LIVE Safety Platform in Singapore. This role involves conducting in-depth analyses of case-level risks and collaborating with various teams to drive improvements. The ideal candidate will have a Bachelor's degree in a relevant field and experience with case analysis, emphasizing strong analytical skills and a detail-oriented approach. Join us to help enhance the safety and enjoyment of our platform.

Qualifications

• Experience with case analysis and root cause attribution.
• Ability to diagnose complex problems across multiple layers.
• Knowledge of model evaluation metrics (Precision, Recall, F1).

Responsibilities

• Own case-level analysis for high-risk content in TikTok LIVE ecosystem.
• Conduct deep Root Cause Analysis (RCA) based on real cases.
• Work closely with cross-functional teams to drive improvements.

Skills

Case analysis expertise

Root cause analysis

Data validation

High tolerance for ambiguity

Education

Bachelor's degree in Computer Science, Mathematics, or Statistics

Job description

Overview

Global Operations — Product Operations Specialist - TikTok LIVE Safety Platform Responsibility

Location: Singapore

Employment Type: Regular

Job Code: A33968

Responsibilities

• Own case-level analysis and governance for high-risk content, over-enforcement (false positives), and under-enforcement (false negatives) in the TikTok LIVE ecosystem
• Conduct deep Root Cause Analysis (RCA) based on real cases to investigate metric fluctuations (e.g., CGVR, COR, reports)
• Abstract common risk patterns from individual or small sets of cases, and assess whether issues are isolated incidents or systemic problems
• Work closely with Product, Algorithm, Data, and Moderation teams to translate analysis findings into strategy, model, or process improvements.

Qualifications

Minimum Qualifications

• Bachelor\'s degree or above in Computer Science, Mathematics, Statistics, or related fields.
• Experience with case analysis and root cause attribution, with the ability to independently drive the full loop from issue identification to actionable recommendations.
• Proven ability to diagnose complex problems across multiple layers, including content/risk definition, model performance, human moderation quality, and system or policy configuration.
• High tolerance for ambiguity, with a rigorous and detail-oriented approach to validating cases, data, and decision criteria.

Preferred Qualifications

• Experience with model or strategy evaluation, including A/B testing and performance analysis in safety or risk-related contexts.
• Working knowledge of model evaluation metrics (e.g., Precision, Recall, F1) and the ability to apply sound judgment when interpreting metric changes.
• Understanding of human–machine collaboration, including trade-offs between automated models, human review, and policy or strategy decisions.
• Experience with multilingual content, international products, or cross-market operations, with sensitivity to cultural and regional risk differences.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.