Product Operations Specialist

Assurity Trusted Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government subsidiary in Singapore is seeking a Product Ops Specialist to manage operational aspects of products. Responsibilities include driving efficiencies, analyzing product processes, and collaborating with cross-functional teams. The ideal candidate will possess a strong background in product operations and a data-driven mindset. This role offers competitive benefits including training budgets and performance bonuses.

Benefits

Attractive yearly training budget

Annual performance bonus

Same benefits as Permanent Employees

Qualifications

• Experience in Product Operations or equivalent roles focused on operational efficiency.
• Ability to perform user research and translate insights into decisions.
• Strong understanding of risk management and data governance.

Responsibilities

• Drive cross-functional efficiencies and resolve operational issues.
• Conduct user research to inform operational decisions.
• Identify and mitigate operational risks through UAT and incident management.
• Develop and track process efficiency metrics.

Skills

Product Operations experience

Data-driven mindset

Risk management and quality assurance

Cross-functional collaboration

Strategic thinking

Job description

Overview

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital & cyber landscape where trust & collaboration is key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for a Product Ops Specialist who will be responsible for managing operational aspects of products or feature areas and driving their success from implementation to ongoing support.

At this stage, you will begin to develop operational strategies, working closely with cross-functional teams to deliver on product goals. You will define operational requirements, prioritize improvements based on business impact, and ensure that product operations run smoothly.

You will regularly interact with stakeholders, balancing user needs, operational demands, and business objectives to deliver value.

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/ or such other successor site.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The information above is subject to change without notice.

Responsibilities

• Product Operations & Efficiency: Drive cross-functional efficiencies, resolve complex operational issues to improve system reliability, and analyze product processes for inefficiencies and toil.
• Data-Driven Improvement: Conduct user research and leverage data-driven approaches to inform operational decisions, providing key feedback to the Product Manager.
• Risk & Quality Assurance: Be accountable for identifying and mitigating operational risks, leading user acceptance processes (UAT), and contributing to incident management and data governance.
• Support & Strategic Vision: Prioritize user feedback for product improvements, develop and track process efficiency metrics, and contribute to Go-To-Market strategies.
• Ownership & Expertise: Serve as a subject matter expert in critical operational areas, driving substantial improvements, and actively sharing knowledge by mentoring junior team members.
• Strategic Alignment: Develop work plans, analyze user engagement to inform product strategy, and align operational processes with strategic product goals and KPIs.
• Organizational Influence: Lead alignment on operational goals within cross-functional teams and apply systems thinking to ensure operational strategies meet broader product goals.

Qualifications

• Experience in Product Operations or equivalent roles focused on driving operational efficiency and reliability.
• Data-driven mindset with ability to perform user research and translate insights into operational decisions.
• Experience with risk management, quality assurance, UAT, incident response, and data governance.
• Ability to balance user needs with operational demands and business objectives.
• Strong cross-functional collaboration and mentoring capabilities.
• Strategic thinking to align processes with product goals and KPIs.

Benefits

• A wholly-owned subsidiary of GovTech.
• An attractive yearly training budget and annual performance bonus.
• Contract Staff enjoys the same benefits as Permanent Employees.