Product Manager, Workforce & Platform Optimization

TikTok; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social media platform is seeking a Product Manager for Workforce Management in Singapore. This role focuses on optimizing content safety systems through effective workforce management strategies, requiring over 3 years of product management experience in trust & safety. The ideal candidate will have a strong background in data-driven decision-making and excellent communication skills. Join a team that values creativity and innovation in a vibrant tech environment.

Qualifications

• Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields.
• 3+ years of experience in product management, specialising in trust & safety, platform integrity, abuse prevention, or related domains.
• Familiar with end‑to‑end workforce management — demand forecasting, HC plan, scheduling algorithms, onsite, and cost management.
• Strong logical thinking and data‑driven decision making; proficient in SQL and metrics decomposition.
• Excellent cross‑functional communication, with a results‑orientated mindset.

Responsibilities

• Define WFM strategy and solutions to achieve supply‑demand balance and cost objectives.
• Conduct deep business/process research, produce high‑quality PRDs, workflows, and prototypes to ship from 0→1.
• Independently own cross‑team initiatives (ops, eng, data, Ops), drive releases, adoption, and iterative improvements.
• Build and maintain KPI frameworks, use SQL and correlation analysis to diagnose issues and recommend optimizations.

Job description

A leading social media platform is seeking a Product Manager for Workforce Management in Singapore. This role focuses on optimizing content safety systems through effective workforce management strategies, requiring over 3 years of product management experience in trust & safety. The ideal candidate will have a strong background in data-driven decision-making and excellent communication skills. Join a team that values creativity and innovation in a vibrant tech environment.