Product & Implementation Specialist – Digital Asset Custody

Medium; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore seeks a Product / Implementation Specialist to manage institutional clients' lifecycle in digital asset custody. This role requires expertise in regulatory financial products, project leadership, and strong communication skills. You will ensure seamless client experiences by coordinating project plans and addressing complex requirements. Ideal candidates have a deep understanding of digital asset custody and a proven track record with institutional clients. Emphasizing a data-informed approach will be key to success.

Qualifications

• Track record working with regulated financial products for institutional clients.
• Deep understanding of the digital asset custody space.
• Ability to scope out complex client requirements and propose technical solutions.
• Proven ability to lead cross-functional delivery teams.
• Excellent communication skills to convey complex technical concepts.

Responsibilities

• Manage the end-to-end lifecycle of institutional clients.
• Serve as the primary product expert and technical point of contact.
• Scope out client requirements and design solutions.
• Coordinate and project-manage implementation plans across teams.
• Interact with customers to understand their workflows and needs.

Skills

Institutional & Regulatory Experience

Digital Asset Domain Knowledge

Solutions Architecture

Project Leadership

Client Communication

Timezone Commitment

Job description

We are seeking a highly motivated and experienced Product / Implementation Specialist to join our team, focusing on institutional digital asset custody clients. This role is the critical link between our clients and our product, requiring deep expertise in digital asset custody processes, regulated finance, entity structures, and execution-focused problem-solving.

Key Responsibilities

• The specialist will manage the end-to-end lifecycle of institutional clients from onboarding, integration, and ongoing product support, ensuring a seamless and secure experience.
• Client Solutions & Implementation
• Lead the Client Journey: Serve as the primary product expert and technical point of contact for institutional clients, addressing complex questions regarding custody, security, and settlement processes.
• Define Solution Structures: Scope out complex client requirements (e.g., custom staking strategies, complex settlement workflows) and design precise product and operational structures that meet these needs while adhering to regulatory constraints.
• Drive Project Execution: Coordinate and project-manage implementation plans across cross-functional teams, including Technology, Operations, Compliance, and Legal, to ensure the timely and accurate delivery of client services.
• Operational Documentation: Develop and maintain detailed internal documentation, implementation playbooks, and standardized operational procedures for core client-facing processes.
• Product & Process Improvement
• Build Client Empathy: Interact proactively with customers to deeply understand their workflows, build strong relationships, and ensure their needs are accurately met by our product offering.
• Gather Intelligence: Synthesize client feedback, market research, and analysis into actionable insights for the Product team to inform feature definition and backlog prioritization.
• Weigh Tradeoffs: Act as a product voice during client implementation, prioritizing initiatives and weighing technical and operational tradeoffs against a client’s strategic priorities.

Required Skills & Experience

• Institutional & Regulatory Experience: Track record working with regulated financial products for institutional clients (e.g., hedge funds, asset managers, banks).
• Digital Asset Domain Knowledge: Deep understanding of the digital asset custody space, including concepts like private key management, blockchain mechanics, and core custody operations (withdrawals, deposits, transfers).
• Solutions Architecture: Demonstrated ability to scope out complex client requirements, propose technical solutions, and create detailed specifications for implementation teams.
• Project Leadership: Proven ability to lead cross-functional delivery teams, take initiative, and produce measurable results and outcomes. Client Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.
• Timezone Commitment: Diligence and willingness to align working hours to effectively serve institutional clients during US business hours.

Preferred Qualifications

• Experience with settlement operations (fiat or digital assets) is a significant plus.
• Experience with software implementation and iteration in a high-growth or financial technology environment.
• A data-informed work style, viewed through a compassionate lens of the user.