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Premier Partner Support Project Manager

Allegis Group Singapore Pte Ltd

Singapore

On-site

SGD 70,000 - 90,000

Full time

2 days ago

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Job summary

A leading support solutions company in Singapore seeks a Premier Partner Support Project Manager. This role involves strategic partnership and stakeholder management, vendor operations, and quality assurance. Ideal candidates should have a BA/BS degree or 5+ years in project management, possess strong communication and problem-solving skills, and excel in vendor management. The position is pivotal for enhancing support for public figures and media partners, ensuring optimal vendor performance and operational efficiency.

Qualifications

Demonstrated experience in project/program management within online operations.
Strong problem-solving capabilities in fast-paced environments.
Experience managing vendor relationships or external partnerships.

Responsibilities

Manage vendor operations through collaborative partnerships.
Provide escalation support to vendors to ensure optimal workflow functionality.
Support PPO Quality Program development and alignment.

Skills

Vendor Management

Excellent communication skills

Critical thinking and working with ambiguity

Education

BA/BS degree

5+ years of experience in project/program management

Introduction to the role

Premier Partner Support Project Manager

The Premier Partner Operations team develops solutions for public figures, creators, non‑profits and media companies by creating scaled support to address the issues impacting their experiences with the suite of products. Our Premier Partner Support team is responsible for delivering product support.

Premier Partner Support supports public figures and media partners, responsible for managing the support process, quality, reporting, escalations and communication of Policy/Products to a range of stakeholders. Premier Partner Support consists of Project Managers and Operation Specialists.

Our primary problem spaces are: Support for Products and Non‑fraud Policies

Our Mission: To provide world‑class protection and support to our constituents by leveraging deep insights and automation.

RESPONSIBILITIES

Strategic Partnership & Stakeholder Management
Develop deep understanding of issues facing premier partners and their impact.
Serve as primary liaison between Premier Partner Operations (PPO) team globally and cross‑functional teams including Scaled Operations, GO Systems, Support Experience Operations, and Operations – Security Compliance Access and Risk (OSCAR)
Drive vendor performance improvements and quality enhancements through strategic collaboration and relationship management

Vendor Operations & Performance Management

Manage vendor operations through collaborative partnerships with relevant stakeholders to address operational challenges and identify improvement opportunities
Proactively drive implementation of improvement initiatives and processes aligned with Global Operations standards and best practices
Monitor vendor performance against established targets and conduct deep‑dive analyses with specific teams to ensure compliance
Provide escalation support to vendors, ensuring optimal workflow functionality and comprehensive operational support
Leverage technology and automation solutions to streamline vendor management processes and enhance operational efficiency

Quality Assurance & Continuous Improvement

Support PPO Quality Program development and alignment and lead team‑specific quality initiatives
Resolve general and quality feedback from PPO teams and vendors, tracking remediation plan impact and success metrics

Resource & Access Management

Strengthen Workforce and Resource Management capabilities to improve operational agility through strategic resource allocation
Support vendor tooling access by maintaining and managing birthright groups in collaboration with PPO and OSCAR teams

Documentation & Knowledge Management

Manage and maintain the PPO Vendor Support Knowledge Base Library, ensuring all processes are properly documented and current
Collaborate with relevant stakeholders to keep operational procedures and guidelines up‑to‑date
Develop and maintain comprehensive process documentation to support operational continuity

MINIMUM QUALIFICATIONS

BA/BS degree or 5+ years of demonstrated experience in project/program management within online operations, policy support, technical support, or product support environments
Proven ability to work independently with a strong track record of taking initiative and driving projects to completion with minimal supervision
Experience navigating complex, large‑scale organizations with multiple teams and stakeholders, demonstrating effective cross‑functional collaboration both internally and with external partners
Strong problem‑solving capabilities in collaborative, fast‑paced environments with competing priorities
Excellent communication and influencing skills with ability to build consensus and drive alignment across diverse stakeholder groups
Experience managing vendor relationships or external partnerships

PREFERRED QUALIFICATIONS

Self‑motivated and results‑oriented with demonstrated ability to take ownership and drive measurable outcomes in ambiguous or rapidly evolving business situations
Exceptional prioritization and project management skills with proven ability to manage multiple competing demands while maintaining focus on high‑impact deliverables
Experience with vendor management, operations optimization, or quality assurance programs in technology or social media environments
Familiarity with cross‑functional collaboration tools and processes used in global operations settings
Data analysis and reporting experience with ability to make data‑informed decisions and present insights to leadership
Knowledge of trust & safety, or platform operations

Candidate Requirements

Top 3 non‑negotiable skills