Policy and Operations Analyst

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a qualified Policy and Operations Analyst to support policies for Continuing Education and Training. The role involves researching and drafting policies, engaging stakeholders, and coordinating academic programs. Ideal candidates will possess at least 7 years of experience, strong leadership skills, and excellent analytical and writing abilities. This position is pivotal in policy development and program management within the Vice Provost's team.

Qualifications

• At least 7 years of work experience, with a minimum of 4 years in policy research or related work.
• Strong analytical and critical thinking skills.
• Demonstrated leadership and project management abilities.

Responsibilities

• Research and draft new policies and guidelines for Continuing Education and Training.
• Support programs like DiscoverNUS and NUS ASEAN Scholarship Program.
• Coordinate application evaluations and manage timelines.

Skills

Analytical thinking

Leadership

Project management

Stakeholder engagement

Excellent writing skills

Communication skills

Education

Bachelor’s degree from a reputable university

Job description

Job Title: Policy and Operations Analyst

Posting Start Date: 12/11/2025

Job Description

We are looking for a suitably qualified candidate to join the team under the Vice Provost (Masters’ Programmes and Lifelong Education) to assist on policies matters relating to Continuing Education and Training (CET) and Lifelong Education.

As both the number and quality of CET offerings increase, and as we explore ways to enhance stackability and interdisciplinary in CET, the need for clear guidelines, coordination, and policies become increasingly important.

The incumbent must apply critical thinking and exercise sound judgment. Strong writing skills – clarity, precision, and coherence – are critical. When necessary, respectfully challenge assumptions, decisions or practices to ensure accuracy and quality.

Policy

• Research, draft new and refine existing Continuing Education and Training (CET) and Lifelong Education policies and guidelines. Research should include examination of relevant existing policies, benchmark practices at peer institutions, and consideration of implications etc.
• Engage and consult relevant constituencies and other stakeholders (eg, legal) for information and to encourage buy-in.
• Articulate clearly the issue the policy aims to address, and define the proposed solution precisely and present it concisely.

Programs

• Provide support to programs (eg. DiscoverNUS and the NUS ASEAN Scholarship Program, Advance@NUS, NUS GRTII Scholarship Program).
• Keep track of timelines for each academic year/semester, ensure timely communications with partner universities, colleagues and students.
• Vet nominations and inform partner of the outcomes.
• Coordinate application evaluation and release of outcomes.
• Assist in students’ requests on financial aid and financial matters relating to scholarship.
• Assist in housing matters and planning of events.

Qualifications

• A good bachelor’s degree from a reputable university.
• At least 7 years of work experience, and at least 4 years of relevant experience in policy research or related work.
• Strong analytical and critical thinking skills.
• Strong leadership, project management and stakeholder engagement skills.
• Excellent writing and communication skills.

More Information

Location: Kent Ridge Campus

Organization: Office of the Provost

Department : Masters' Programmes & Lifelong Education

Employee Referral Eligible:

Job requisition ID : 30942