Policy Admin Executive

HMI Managed Healthcare; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare management firm in Singapore is seeking a detail-oriented individual for client onboarding and account maintenance tasks. The ideal candidate should have a Diploma or higher and at least 2 years of relevant experience, preferably in Policy Administration. Responsibilities include managing new client setups, handling account renewals and terminations, and data entry for medical chits. Proficiency in Microsoft Office is essential. This role requires strong organizational skills and the ability to work both independently and in teams.

Qualifications

• Possess at least Diploma qualification or above.
• Minimum 2 years of working experience in a relevant field.
• Experience in working in Policy Administration is preferred.

Responsibilities

• Manage new client onboarding processes including data import and setup.
• Conduct account maintenance, renewals, and terminations.
• Handle query and escalation management effectively.
• Create benefit utilization adjustments as required.
• Perform ad-hoc card printing tasks.
• Setup and test UAT for new business accounts.
• Enter medical chits data into the portal.

Skills

Organizational skills

Attention to detail

Teamwork

Microsoft Office proficiency

Fast learning ability

Education

Diploma or higher

Job description

Job responsibilities:

• New client onboarding (includes company setup, benefit setup, member data import, client logins, app access setup, card printing)
• Account maintenance, renewal, termination (includes member data reconciliation, member data clean up, update or re-creation of benefit schemes)
• Query & Escalation management from insurers, client HRs, members.
• Create benefit utilization adjustments for direct and insurer accounts.
• Ad-hoc physical card printing.
• UAT setup and testing for new business account.
• Data entry of medical chits submitted from clinics into the enrolment portal.

Job Requirements:

• Possess at least Diploma qualification or above.
• Minimum 2 years of working experience.
• Experience in working in a Policy Administration is preferred.
• Organized, meticulous, able to meet deadlines, able to work independently and in teams, fast learner.
• Proficient in Microsoft Office.