Planning Specialist, Resource Management

SMRT Trains; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading transport service provider in Singapore is seeking a Planning Specialist to provide administrative support to the Trains Billing Hub. The role involves ensuring accurate billing, supporting financial month-end closing, and ensuring compliance with regulations. Candidates should have a recognized diploma and at least 2 years of relevant experience, ideally in the Rail or Transportation industry. Strong skills in Microsoft Office Suite and SAP are advantageous.

Qualifications

• Minimum of 2 years of experience in Administration, Billing, or related field.
• Exposure to Legal, Finance, or Quantity Surveying is an advantage.
• Experience in the Rail/Transportation Industry is beneficial.

Responsibilities

• Provide day-to-day support to Trains Billing Hub and oversee the billing cycle.
• Ensure timely and accurate billing for manpower project claims.
• Liaison for transactions with other parties and maintain effective communication.

Skills

Self-driven

Meticulous

Good time management

Ability to handle complex issues

Proficient in Microsoft Office Suite

Familiarity with Office 365 apps

Knowledge in SAP

Knowledge in ARIBA

Education

Recognized diploma in any discipline

Tools

Microsoft Office Suite

SAP

ARIBA

Job description

Planning Specialist, Resource Management

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North‑South Line, East‑West Line, the Circle Line, the Thomson‑East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job Purpose

This role shall provide strong administrative support to the Trains Billing Hub, ensuring accurate and prompt billing, and is involved in financial month‑end and year‑end closing activities. The Planning Specialist plays a key role in ensuring compliance with the Rapid Transit System License, SMRT policies and procedures and other processes or requirements from the LTA or other Government Agencies.

Responsibilities

• To provide day‑to‑day support to Trains Billing Hub
  • To see through the billing cycle from receipt of order to receipt of payments
  • Ensure timely and accurate billing for manpower project claims from LTA, reimbursements/grant from LTA, recovery from other government agencies or external clients/contractors
  • Advise project teams on corporate governance compliance, reimbursement process and claims matters
  • Ensure timely processing and reporting of accruals and revenue forecast for the projects
  • Resolving billing or claims disputes
• Support month‑end and year‑end closing processes related to billing processes.
• Liaison for transactions with other parties requiring notification or approval from LTA in compliance with Trains' Rapid Transit System License.
• Maintain smooth and effective communication between external parties (the government agencies, contractors) and internal stakeholders (Legal, Finance, IT, Procurement, Maintenance, Operations and Project Teams).
• Active participation in KAIZEN efforts: from identifying issues and challenges, developing plans to implementation of the changes.
• Perform data entry and maintain organized billing files in Company's archiving systems.
• Participation in ad hoc assignments as assigned by the Team Head or Department Head.

Qualifications & Work Experience

• Recognized diploma in any discipline
• At least 2 years of experience in Administration, Billing, Operations or Project management or any related field.
• Exposure to Legal, Finance or Quantity Surveyor works would be an added advantage.
• Exposure or experience in the Rail/Transportation Industry is an advantage.

Skills

• Self‑driven, meticulous, with good time management skills
• Ability to independently handle multiple complex issues concurrently
• Comfortable in dealing with different levels of personnel from technical and frontline staff to Senior Management levels.
• Proficient in Microsoft Office Suite. Familiarity with other Office 365 apps such as Teams, Sharepoint and Power BI would be an advantage.
• Knowledge in SAP and ARIBA would be an advantage