Pervasive Sensing & Instrumentation Field Service Engineer

Emerson; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading engineering company is seeking a Field Service Engineer to execute field services and projects focused on pervasive sensing and instrumentation. The ideal candidate will have over 5 years of experience in field services, strong troubleshooting skills, and proficiency in communication protocols. Responsibilities include maintenance, calibration, and customer support, ensuring compliance with standards and regulations. This role offers an opportunity to work with diverse technologies in a dynamic environment.

Qualifications

• 5+ years of related experience in field services or as a Field Service Engineer.
• Demonstrable experience of troubleshooting and maintenance of field instruments.
• Proficiency in network communication protocols such as HART, Foundation Fieldbus, and Modbus.

Responsibilities

• Perform routine maintenance and calibration of field instruments.
• Troubleshoot and resolve issues with field instruments.
• Conduct site surveys to assess customer needs and determine installation feasibility.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Ability to multitask

Education

Degree or Diploma in Instrumentation / Mechanical / Electronics Engineering

Tools

Flow meters

Pressure transmitters

Temperature transmitters

Level transmitters

Job description

Job Summary

If you are looking for an opportunity in Service Engineering, Emerson has an excellent role for you! The Pervasive Sensing & Instrumentation Field Service Engineer will be responsible for the execution of field services and project, providing support for improvements and resolving customer issues. This role will also coordinate with customers and other collaborators to achieve efficient project execution and timely project schedule.

If this sounds like a good fit, we would love to hear from you!

Responsibilities

• Perform routine maintenance and calibration of field instruments, pervasive sensing solutions to ensure accuracy and reliability.
• Troubleshoot and resolve issues with field instruments, including hardware, software, wireless network and connectivity issues.
• Ensure that all maintenance and calibration work is completed in compliance with relevant standards, regulations, and customer specifications.
• Provide technical support for troubleshooting complex problems, liaising with engineering teams where necessary.
• Conduct site surveys to assess customer needs, determine installation feasibility, and recommend solutions.
• Prepare detailed service reports after every maintenance, and repair activity.
• Ensure accurate records are maintained for all services performed, including calibration certificates, maintenance logs, and equipment inventory.
• Adhere to all relevant safety standards, Risk Assessment procedure and environmental regulations while performing field service duties.
• Respond to customer inquiries and requests promptly, providing expert advice and solutions.
• Attends to customer meeting and technical clarification and provide timely resolution.
• Performs Pre-FAT / FAT (Factory Acceptance Test), Site acceptance Test & Commissioning.
• Provides remote support to customers via phone call and email.
• Coordinates with other engineers / designer / project manager for efficient project execution to meet customer's requirement, project schedule & quality standard.

Who You Are

You use knowledge of business drivers and how strategies and tactics play out in the market to guide actions. You create teamwork allowing others across the organization to achieve shared objectives. You readily action new challenges, without unnecessary planning.

Qualifications

• 5+ years of related experience in field services or as a Field Service Engineer in Instrumentation and Pervasive Sensing solutions (e.g. Commissioning, preventive maintenance, refurbishments, site surveys, FAT, SAT etc.)
• Excellent problem-solving skills with demonstrable experience of troubleshooting and maintenance of field instruments (various technologies) such as flow meters, pressure, temperature transmitters or level transmitters and other measurement devices.
• Proficiency in network communication protocols such as HART, Foundation Fieldbus, Profibus, TCP / IP, OPC, Modbus, etc.
• Strong communication, interpersonal, and influencing skills to efficiently communicate and advocate service solutions to customers.
• Resourceful and self-motivated with high degrees of integrity.
• Customer orientated, self-directed and ability to multitask between various service assignments.

Preferred Qualifications

• Degree or Diploma in Instrumentation / Mechanical / Electronics Engineering

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