Patient Services Lead - Pre-Op & Admitting

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned healthcare institution in Singapore is seeking a Customer Service Team Leader. You will oversee the team to deliver exceptional service and manage staff scheduling, training, and operational support. The ideal candidate holds a diploma with at least 2 years in customer service or has substantial experience with GCE 'O' / 'N' Level qualifications. Your role will also include addressing service feedback and providing necessary support during operational challenges.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience.
• Customer-oriented with outstanding interpersonal skills.
• Experience with SAP system is a plus.

Responsibilities

• Lead a team to provide professional customer service.
• Manage staff rostering and coach team members.
• Assist in resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE 'O' / 'N' Level

Tools

SAP system

Job description

A renowned healthcare institution in Singapore is seeking a Customer Service Team Leader. You will oversee the team to deliver exceptional service and manage staff scheduling, training, and operational support. The ideal candidate holds a diploma with at least 2 years in customer service or has substantial experience with GCE 'O' / 'N' Level qualifications. Your role will also include addressing service feedback and providing necessary support during operational challenges.