Patient Service Associate (Inflight FC)

Tan Tock Seng Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a professional to provide financial counselling to patients and their next-of-kins in the inpatient ward. Key responsibilities include staying updated with healthcare financing initiatives, informing patients about ward charges, and managing upgrade/downgrade requests. This role requires effective communication and compliance with healthcare regulations.

Responsibilities

• Stay updated with changes to healthcare financing initiatives.
• Provide financial counselling for patients/next-of-kins.
• Inform patients/next-of-kins about ward class charges and payment methods.
• Handle upgrade/downgrade requests and explain differences in ward charges.

Job description

Overview

To stay updated with changes to healthcare financing initiatives, so as to communicate and handle patients/next-of-kin queries effectively.

Responsibilities

• To provide financial counselling for patients/next-of-kins at the assigned unit – inpatient ward – in compliance with the Private Hospitals & Medical Clinics (PHMC) Act/Regulations.
• This includes informing patients/next-of-kins regarding the different ward class charges, their bill estimates and the possible payment methods.
• To perform upgrade/downgrade requests and explain ward charges differences for patients/next-of-kins requesting to upgrade/downgrade between private and subsidised wards so as to ensure government subsidies are utilised appropriately