Patient Service Associate / Executive, Specialist Outpatient Clinic

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Singapore is seeking a Patient Service Associate to provide quality front-line services. Responsibilities include registration, scheduling appointments, and assisting clinical staff. Ideal candidates possess GCE 'O' or 'N' Levels, have strong interpersonal skills, and preferably have prior experience in healthcare or customer service. The role requires willingness to wear PPE and undergo routine testing.

Qualifications

• GCE 'O' or GCE 'N' Levels, preferably with Certificate in Office Skills.
• Diploma holders may be considered for the Senior Patient Service Associate position.
• Prior experience in healthcare, hospitality or customer service will be an advantage.

Responsibilities

• Provide prompt and quality front-line services to patients.
• Assist with registration and scheduling appointments for patients.
• Support nursing and clinical staff with patient-related activities.

Skills

Interpersonal skills

Communication skills

Customer service

Education

GCE 'O' or GCE 'N' Levels

Certificate in Office Skills

Diploma

Job description

The Job

You will provide prompt and quality front-line services to patients. You role will involve registration and scheduling appointments for patients and collecting of payments from patients. You will also assist nursing and clinical staff with patients related activites such as room assisting and provide clerical support to the department. You will also be trained to perform oral, mid turbinate or nasopharyngeal swab and collecting the specimens for testing when deployed in pandemic roles as and when required.

Job Requirements

• GCE 'O' or GCE 'N' Levels, preferably with Certificate in Office Skills
• Diploma holders may be considered for the Senior Patient Service Associate position
• Prior experience in healthcare, hospitality or customer service will be an advantage
• Good interpersonal and communication skills
• Strong passion to serve the patients
• Willing to be attired in PPE (personal protective equipment) and be mask-fitted
• Willing to undergo rostered routine testing (RRT) swab when require
• Fully vaccinated against COVID-19