Patient Service Associate Executive, Radiology

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a skilled individual for a customer service role. The position involves managing patient registrations, appointment scheduling, and cashiering, along with mentoring staff and participating in quality improvement initiatives. Ideal candidates will have a diploma and at least 2 years of relevant experience in healthcare or hospitality.

Qualifications

• Diploma with at least 2 years’ relevant experience in healthcare, hospitality or customer service.
• Proficient in MS Office applications.
• Experience in supervision and mentoring of staff will be advantageous.

Responsibilities

• Register patients and manage appointment scheduling.
• Provide cashiering and financial counselling as needed.
• Handle patient requests or enquiries and ensure service quality.
• Reconcile counter collections and submit reports to the Business Office on time.
• Coach and guide new staff on department workflows and processes.
• Participate in quality improvement activities.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Proficient in MS Office

Education

Diploma with at least 2 years relevant experience

Job description

You will deliver professional and excellent customer service to support the smooth operation of the department. You will perform frontline duties involving registration, appointment scheduling, cashiering, financial counselling and patient requests or enquires. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will coach and guide new staff on department workflows and processes as well as participate in quality improvement activities.

Responsibilities

• Register patients and manage appointment scheduling
• Provide cashiering and financial counselling as needed
• Handle patient requests or enquiries and ensure service quality
• Reconcile counter collections and submit reports to the Business Office on time
• Coach and guide new staff on department workflows and processes
• Participate in quality improvement activities

Qualifications

• Diploma with at least 2 years’ relevant experience in healthcare, hospitality or customer service industry
• Proficient in MS Office applications
• Customer-oriented with good communication and interpersonal skills
• Experience in supervision and mentoring of staff will be advantageous