Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Team Leader for the admission centres. You will ensure smooth operations, manage staff, and deliver exceptional customer service. Ideal candidates have a diploma and frontline experience in customer service, with SAP experience being a plus. The role requires flexibility to work staggered hours.

Qualifications

• 2 years of frontline customer service experience or 7 years with GCE 'O' / 'N' Level.
• Customer-oriented with excellent interpersonal skills.
• Experience with SAP system will be advantageous.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering, coaching, and training team members.
• Assist in handling service feedback and resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE 'O' / 'N' Level

Tools

SAP system

Job description

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.

Responsibilities

• Lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
• Manage staff rostering, coaching and training team members, as well as supporting process improvement initiatives.
• Assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 6.30am and 6.30pm on weekdays