Patient Service Associate

PeopleSolve; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare recruitment firm in Singapore is seeking candidates for roles that encompass patient journey management, financial counseling, and administrative duties. Applicants should have A Levels or a Diploma, be proficient in computer skills, and possess strong communication and multitasking abilities. The position requires flexibility for shift work and could involve various healthcare settings. The firm assists healthcare professionals in securing significant roles across Singapore's healthcare landscape.

Qualifications

• Candidate must possess at least A Levels / Diploma.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.

Responsibilities

• Ensure Procedural Area Readiness.
• Assist with smooth patient journey including registration and discharge.
• Provide financial counselling to patients on fees and needed services.

Skills

Proficient in computer skills

Good communication skills

Ability to multitask

Team player

Education

A Levels / Diploma

Job description

About The Role

• Ensure Procedural Area Readiness.
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries.
• Ensure patients Insurance providers are maintained and bills are accurate.
• Follow-up with pre / post scope / operation administrative duties. E.g. Ensure patient receives accurate and timely pre / post-procedure information.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed e.g. Phlebotomy, Therapy Aid, Basic ADL assistance.
• To lead / train junior staff in value-added services.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic / nurse manager, service team leader and / or service executives.

What We Are Looking For

• Candidate must possess at least A Levels / Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable / flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.

Working Location

• Public Healthcare Facilities

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.

Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.

At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.

Cyrus Thong

Registration No.: R24122254

PeopleSolve Pte Ltd

EA Licence No.: 21C0695