Patient Relations Lead — Billing & Service Excellence

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Relations leader to oversee daily operations of the Patient Relations team. The role involves managing patient feedback and complaints, collaborating with stakeholders to enhance service, and implementing departmental policies. Ideal candidates should have a relevant degree, strong communication skills, and be meticulous. This position offers an opportunity to improve patient services and operational effectiveness.

Qualifications

• Degree in any discipline, preferably with relevant healthcare or service industry experience.
• Meticulous with a pleasant disposition and service-oriented.
• Strong communication and writing skills.
• Bilingual in English and another language.

Responsibilities

• Oversee Patient Relations team and manage patient feedback and complaints.
• Work closely with stakeholders to investigate patient-related feedback.
• Develop and implement the department’s policies and procedures.
• Manage content for billing chatbot and provide financial counselling.

Skills

Meticulous

Good communication skills

Bilingual in English and a second language

Digital Communication and Integrated Media skills

Education

Recognised degree from any discipline

Job description

A leading healthcare institution in Singapore is seeking a Patient Relations leader to oversee daily operations of the Patient Relations team. The role involves managing patient feedback and complaints, collaborating with stakeholders to enhance service, and implementing departmental policies. Ideal candidates should have a relevant degree, strong communication skills, and be meticulous. This position offers an opportunity to improve patient services and operational effectiveness.