Patient Information Associate (Ward Visitor Registration/ Information)

Tan Tock Seng Hospital; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a Patient Information Associate to act as the primary contact for visitors and patients at HealthCity Novena Campus. Ideal candidates will have customer service experience and excellent communication skills. Responsibilities include assisting with registration and providing directions. This role involves shift work, including weekends and public holidays.

Qualifications

• Experience in a customer-facing role is essential, preferably in hospitality or retail.
• Ability to remain calm and professional under pressure.
• Strong interpersonal and communication skills are a must.

Responsibilities

• Serve as the primary point of contact for visitors and patients.
• Assist with self-registration and provide directions around the campus.
• Manage entry during non-visiting hours and explain visiting policies.

Skills

Customer service experience

Excellent communication skills

Team player

Problem-solving mindset

Fast-paced work adaptiveness

Education

NITEC, Higher NITEC, or Diploma in Service Skills

Tools

Microsoft Office

Job description

Overview

Patient Information Associate (Ward Visitor Registration/ Information) — Institution: Tan Tock Seng Hospital. Family Group: Ancillary.

Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at HealthCity Novena Campus.

As a Patient Information Associate, you will play a key frontline role. From greeting and guiding visitors, assisting with self-registration at kiosks or counters, to helping visitors find their way to inpatient wards. You will also provide directions around our campus, respond to general inquiries, and offer assistance at our counters. Additionally, you will help manage entry during non-visiting hours by clearly explaining our visiting policies.

Shift Hours

This is a shift-based role where earliest shifts start as early as 7:30 AM and the latest shift ends at 9:00 PM, including weekends and public holidays; 5 days work week.

What We\'re Looking For

• Valid experience in a customer-facing role (experience in hospitality, service or retail an advantage);
• Excellent communication skills with ability to remain calm, composed, clear and professional under pressure;
• Reliable and proactive team player and values service excellence;
• Proficient in working in a fast-paced environment under pressure;
• Strong interpersonal and communication abilities;
• Adopt a problem-solver mindset to assist/resolve issues proactively and promptly.

Requirements

• Minimally NITEC, Higher NITEC, or Diploma in Service Skills.
• At least 1 year of customer service experience, preferably in a fast-paced environment.
• Proficient in computer applications (e.g. Microsoft Office applications) and IT-Savvy.

If you are passionate about providing excellent service and being part of a team that supports patient care from the frontlines, we\'d love to hear from you!

We regret that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), TTSH Career Webpage and Jobstreet Singapore (jobstreet.com.sg) will be considered. If you are accessing this job posting from another website, please visit the official webpages mentioned above.