Patient Experience Specialist — Front Desk & Billing

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is looking for a service-oriented individual to ensure high service standards for patients and caregivers. Responsibilities include preparing the clinic for operations, assisting doctors during consultations, and handling inquiries effectively. The ideal candidate should have at least a GCE 'N' level, strong interpersonal skills, and the ability to multi-task in a fast-paced environment. This role operates on a 5-day work week with staggered hours.

Qualifications

• Minimum GCE 'N' level.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC/computer literacy and able to multi-task in a fast-paced environment.

Responsibilities

• Provide high standard of service excellence to patients and caregivers.
• Prepare the clinic for daily operations and facilitate proper handover.
• Assist doctors and provide translation support during consultations.
• Timely follow-up of administrative tasks after clinic sessions.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms.
• Provide financial counselling with knowledge of financial schemes.
• Ad-hoc duties as assigned.

Skills

Interpersonal skills

Customer service

Computer literacy

Multi-tasking

Education

GCE 'N' level

Job description

A healthcare organization in Singapore is looking for a service-oriented individual to ensure high service standards for patients and caregivers. Responsibilities include preparing the clinic for operations, assisting doctors during consultations, and handling inquiries effectively. The ideal candidate should have at least a GCE 'N' level, strong interpersonal skills, and the ability to multi-task in a fast-paced environment. This role operates on a 5-day work week with staggered hours.