PATIENT CARE EXECUTIVE

WINGS THERAPY CENTER PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading therapy center in Singapore is seeking a Patient Care Executive. You will manage client inquiries, support patient onboarding, and ensure billing accuracy, contributing to a welcoming environment for families. Ideal candidates possess strong communication and organizational skills, with a diploma in relevant fields. This role offers competitive salary and benefits while making a positive impact on lives daily.

Benefits

Competitive salary and benefits

Client-centered culture with strong ethics

Meaningful impact every day

Qualifications

• Prior experience in healthcare or childcare is a plus.
• Strong communication, organizational, and customer service skills required.
• Ability to multitask and work under pressure.

Responsibilities

• Serve as the first point of contact for inquiries.
• Manage patient onboarding and ongoing care coordination.
• Generate invoices and reconcile billing with therapy hours.

Skills

Communication skills

Organizational skills

Customer service skills

Multitasking ability

Education

Diploma in Business Administration or related fields

Tools

MS Office (Excel, Outlook, Word, PowerPoint)

Clinic management systems

Adobe Photoshop

Adobe Illustrator

Video editing skills

Job description

Overview

Join Singapore’s Most Innovative Therapy Center!

Position Title: Patient Care Executive
Employment Type: Full-Time

Location: Wings Therapy and Learning Center, Singapore

WINGS Therapy and Learning Center is Singapore’s first intensive therapy center, and we’re on the lookout for a passionate, detail-oriented, and empathetic individual to join our vibrant team. If you thrive in a dynamic environment and care deeply about making a difference in the lives of children and young adults with special needs—this is your calling.

What You’ll Be Doing

Creating Exceptional Patient Experiences

• Serve as the first point of contact for inquiries and guide families through the registration process with warmth and professionalism
• Manage patient onboarding, scheduling, and ongoing care coordination
• Communicate clearly with families about payment policies and intake procedures
• Maintain accurate and up-to-date patient records and databases
• Provide support to walk-in guests and ensure a welcoming environment

Supporting a Safe & Comfortable Therapy Environment

• Oversee cleanliness and upkeep of the center
• Manage inventory and order supplies (pantry, stationery, therapy equipment)
• Ensure therapy equipment is maintained and secure
• Handle mail, courier services, and general administrative tasks

Ensuring Accurate Billing & Timely Collections

• Generate invoices and reconcile billing with therapy hours
• Send reminders for overdue payments and follow up on collections
• Investigate and resolve billing discrepancies

What We’re Looking For

• Diploma in Business Administration, Marketing, Communications, Finance, or related fields
• Prior experience in healthcare or childcare is a plus
• Proficient in MS Office (Excel, Outlook, Word, PowerPoint)
• Familiarity with clinic management systems
• Bonus: Skills in Adobe Photoshop, Illustrator, or video editing
• Strong communication, organizational, and customer service skills
• Ability to multitask and work under pressure
• Entrepreneurial mindset and a heart for children with special needs

What You’ll Get

• A client-centered culture with strong ethics
• Competitive salary and benefits
• A chance to make a meaningful impact every single day

About WINGS Therapy and Learning Center (WINGS)

Founded in 2017, WINGS is Singapore’s first intensive therapy center offering transformative therapies including Pediatric Physical Therapy, Occupational Therapy and Adaptive Sports & Fitness. We’ve helped over 6,500 children and young adults with conditions ranging from Cerebral Palsy to Developmental Delay and Genetic Disorders.

Learn more: www.wingstherapycenter.com

Instagram: @wingstherapycenter | @wingsadaptiveacademy

Ready to make a difference?

Send your resume to [e-mail].

Only shortlisted candidates will be contacted.